Customer Service Representative
Company:Tactacam
Location:United States, CST
Languages:English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingCustomer serviceExcellent communication skillsProblem-solving skillsTroubleshootingActive listeningTechnical supportCRM
Requirements:
Strong technical aptitude Proficient in technical issue resolution Familiarity with customer service software High-speed internet (50 Mbps download, 10 Mbps upload) Excellent communication skills Ability to convey technical information clearly Remote troubleshooting experience Customer-focused with strong problem-solving skills Dedicated remote work environment Experience in remote work settings Shift flexibility, including weekends
Responsibilities:
Deliver top-tier technical support Engage with customers via phone and other channels Diagnose and solve technical problems Ensure high customer satisfaction Collaborate with teams for issue resolution Maintain detailed records of customer interactions Adhere to company policies and procedures Efficiently manage a high volume of incoming calls
