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🔥 Technical Support Engineer III
Posted 3 days ago

📍 India

🔍 Software Development

🏢 Company: ShipBob, Inc.

  • Bachelor's degree in computer science or a related field.
  • Minimum 10 yrs of total work experience interacting with customers along with strong verbal communication and listening skills.
  • Minimum 5 yrs of work experience as Jira Administrator.
  • Possess excellent diagnostic and troubleshooting skills.
  • A passion for providing legendary customer service to Business customers, using Atlassian Cloud products.
  • Basic understanding of Java code, familiarity with databases and SQL competence.
  • Preferred to have Scriptrunner experience.
  • Translating requirements of the business into Jira Service Management (JSM) solutions, and the implementation, testing & maintenance of these solutions.
  • Providing end user support for Atlassian products.
  • Create JSM projects, queries, reports and dashboards.
  • Develop JSM workflows, screen schemes, permission schemes and notification schemes.
  • Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization.
  • Develop forms for customer portals in JSM.
  • Install, configure plugins, and deploy to extend JSM capabilities.
  • Build dashboards from add-ons, configure custom fields, support JSM configurations.
  • Configuring, managing, development and testing sandboxes.
  • Additional duties and responsibilities as necessary.

SQLJavaJiraJQLCustomer serviceTroubleshootingScripting

Posted 3 days ago
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🔥 Scrum Master
Posted 3 days ago

📍 Texas, Tennessee, Florida, Georgia, New York, Illinois, Maine, Colorado, California, Oregon

🔍 Software Development

🏢 Company: Boostlingo👥 101-250💰 Private over 3 years agoInformation ServicesInformation TechnologySoftware

  • 5+ years of experience in a Scrum Master, Project Analyst, or Junior Project Manager role.
  • Experience facilitating Agile workflows for software development teams.
  • Strong Jira and Confluence skills, able to manage and optimize workflows.
  • Excellent organizational and coordination skills, ensuring teams stay on track with sprint timelines.
  • Comfortable working with multiple development teams (3-4 teams simultaneously).
  • Ability to identify and escalate blockers quickly to keep work moving forward.
  • Strong communication skills, ensuring transparency between engineering, product, and leadership.
  • Experience working with SaaS environments.
  • Experience working within healthcare (clinical, supporting roles or vendors).
  • Facilitate Agile ceremonies (standups, sprint planning, backlog grooming, retrospectives) for up to four development teams.
  • Monitor and track sprint progress, ensuring teams stay on schedule and risks are identified early.
  • Coordinate with Product Managers and Technical Project Managers to align sprint goals, dependencies, and priorities.
  • Manage Jira boards and sprint tracking, ensuring stories and tasks are properly updated and workflows are streamlined.
  • Ensure team blockers and impediments are escalated and resolved efficiently.
  • Assist in cross-team coordination, ensuring dependencies are well managed between teams.
  • Maintain and update project documentation in Confluence, ensuring stakeholders have visibility into sprint progress.
  • Track sprint health and team velocity, providing reports and insights on team progress.
  • Support communication between engineering, product, and leadership by keeping teams aligned with business objectives.
  • Help standardize and optimize Agile execution processes to improve efficiency across teams.

Project ManagementAgileSCRUMProject CoordinationJiraJQLCommunication SkillsAgile methodologiesCross-functional collaborationTeam managementStakeholder managementConfluenceSaaS

Posted 3 days ago
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🔥 Junior Software QA Analyst - Iversoft
Posted 6 days ago

📍 Canada

🧭 Full-Time

💸 50000.0 - 60000.0 CAD per year

🔍 Software Development

🏢 Company: Iversoft👥 11-50Digital MarketingMobile AppsSoftware

  • 2+ years experience performing software testing in a professional environment working directly with developers
  • Basic programming capabilities (for scripting and automation)
  • Strong organization, analytic and problem-solving skills
  • Familiarity with Jira
  • Passion for quality software and user experience
  • Excellent written and verbal communication skills (English)
  • Strong attention to detail
  • Process-oriented
  • Ability to picture how other users may use software
  • Testing a variety of custom software and applications developed by our team, to make sure they are delivered free of errors
  • Reviewing documentation to understand required software behaviour
  • Executing manual test cases and procedures, including: Functional testing, Regression testing, including creation of automated tests, Exploratory testing, finding edge cases where software receives unexpected user input, Testing potential security exploits
  • Reporting when performance is not optimal, or software behaves contrary to user expectations
  • Documenting and tracking bugs in Jira
  • Working closely with developers to replicate bugs, and discuss expected behaviour
  • Communicating with the team & project managers on testing progress, and flagging critical issues and blockers
  • Recommending improvements to the QA process, as needed
  • Working within a team, and taking pride in the final products that you are helping to perfect

SQLQAJiraJQLAPI testingManual testingRegression testingTestRailSeleniumCommunication SkillsAnalytical SkillsCI/CDProblem SolvingAgile methodologiesRESTful APIsAttention to detailJSONScriptingDebuggingEnglish communication

Posted 6 days ago
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🔥 Sr. Systems Engineer, Atlassian Platform
Posted 10 days ago

📍 USA

🧭 Full-Time

💸 167280.0 - 196800.0 USD per year

🔍 Software Development

🏢 Company: Coinbase Careers Page👥 1000-5000

  • At least 5 years enterprise-level experience in Jira and Confluence system administration
  • Strong knowledge of Jira and Confluence configuration, administration, and integration
  • Experience with Jira plugins and Atlassian Marketplace applications
  • Familiarity with agile methodologies and project management workflows
  • Evaluate customer requests and tease out the underlying requirements and use cases
  • Strong communication and collaboration skills
  • Ability to work independently and in a team environment
  • Communicate in a clear and concise manner
  • Ability to work effectively in a remote-first work environment
  • Technical support and administration of the Atlassian product suite including Confluence, Jira Software, and Jira Service Management and related plugins
  • Collaborate with end users to design and implement automation rules and scripts to meet business requirements
  • Maintain runbooks and related documentation
  • Customizing workflows, issue types, fields, and screens to meet the needs of the organization
  • Setting up and configuring dashboards and reports to provide project status and progress visibility
  • Advise users on how to optimize their use of these applications to support/ align with related business processes
  • Evaluate and implement plugins and integrations
  • Participate in all agile ceremonies
  • Participate in testing and implementing upgrades
  • Work with IT Product Managers and Engineers on larger initiatives
  • Developing and maintaining integrations with other systems, such as source control and build systems
  • Troubleshooting and resolving technical issues with internal toolings
  • Training and supporting end-users on the use of Jira

AWSAgileKubernetesJiraJQLGroovyREST APICI/CDLinuxScriptingConfluence

Posted 10 days ago
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🔥 Atlassian Administrator
Posted 21 days ago

📍 United States, Canada

🧭 Full-Time

💸 75000.0 - 88000.0 USD per year

🔍 Higher Education Services

🏢 Company: Jenzabar👥 251-500💰 $60,000,000 Private almost 25 years agoEducationCRMSoftware

  • 6+ years of experience as an Atlassian Administrator
  • Strong focus on Jira and Confluence
  • Experience with scripting languages and automation tools
  • Manage and maintain SAAS Atlassian tools like Jira and Confluence
  • Implement and enforce governance and security standards
  • Provide technical support and conduct training sessions

JiraJQLGroovyProcess improvementTechnical supportConfluenceSaaS

Posted 21 days ago
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🔥 Senior Systems Engineer, Atlassian
Posted 28 days ago

📍 United States

🧭 Full-Time

🔍 Security

🏢 Company: Vanta👥 501-1000💰 $150,000,000 Series C 8 months agoInternetArtificial Intelligence (AI)ComplianceCyber SecuritySoftware

  • Have experience with application administration of various productivity tools and platforms
  • Expertise in administering and building out workflows and automations in Jira
  • Have experience with various CLI tools and various programming/scripting languages (GAM, Python, Bash)
  • Have advanced knowledge API integration work with Atlassian
  • Have experience working in high-growth companies with rapidly shifting IT needs
  • Can communicate effectively and be able to break down complex problems into easily digestible tasks
  • Live and breathe all things systems at Vanta with a special focus on Atlassian systems
  • Architect, design, deploy, processes, workflows, and automations in Jira
  • Assist cross functional stakeholders with implementing and enforcing policies on systems
  • Develop scripts and workflows to assist in automation of tasks
  • Act as an escalation point for teammates on the Ops team
  • Create and maintain procedures, standards, and documentation related to areas of responsibility
  • Turn business requirements into technical solutions

PythonBashJiraJQLAPI testingCommunication SkillsCI/CDProblem SolvingRESTful APIsLinuxDevOpsComplianceScripting

Posted 28 days ago
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🔥 Technical Project Manager (Payments) | Ruby Labs
Posted 29 days ago

📍 Ukraine

🧭 Full-Time

🔍 Fintech, Digital Payments

🏢 Company: Ruby Labs👥 11-50Media and EntertainmentMobile AppsSoftware

  • 3+ years of experience in project management and/or product ownership, preferably in a technical or software development context.
  • Strong understanding of Agile methodologies and experience applying these practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport across technical and non-technical teams.
  • Experience managing technical projects, particularly in integration or SaaS environments.
  • Proficient with project management and collaboration tools (JIRA, Confluence, Plane.so , Outline, Slack, etc.).
  • Strong analytical and problem-solving skills, with attention to detail.
  • Ability to manage multiple projects and priorities simultaneously.
  • Coordinate integration and implementation projects for new payment service providers while facilitating the development of the Payment Orchestration System MVP.
  • Collaborate closely with the engineering and integration teams to synchronize their efforts, ensuring timely delivery of projects and features while maintaining high quality throughout the development process.
  • Adapt and implement an appropriate Agile framework (such as SCRUM or Kanban) tailored to our team dynamics, leading daily stand-ups, sprint/cycle planning, and other Agile ceremonies.
  • Prioritize and manage the product backlog to align with the strategic goals of the team and stakeholder expectations.
  • Oversee task management using platforms like JIRA (or our anticipated migration to Plane.so ), ensuring accurate tracking of project progress.
  • Maintain and update project and product documentation as well as technical specifications, ensuring all necessary information is shared and easily accessible using Outline.
  • Collaborate with the Head of Payments and Billing, Solution Architect, and engineering teams to ensure successful delivery of projects.
  • Facilitate regular communication and progress reporting to stakeholders.
  • Enhance team collaboration and productivity by implementing best practices in Agile project management and product ownership.
  • Support testing and quality assurance processes related to billing and payment subsystems.

Project ManagementAgileProduct ManagementSCRUMJiraProduct DevelopmentJQLCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesRESTful APIsStakeholder managementTechnical supportConfluence

Posted 29 days ago
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🔥 Atlassian Systems Administrator
Posted 29 days ago

📍 Remote EMEA, United Kingdom; Remote USA

🔍 Software Development

🏢 Company: datasite

  • 2+ years of experience in Atlassian Cloud Administration.
  • 2+ years of experience with Confluence.
  • 2+ years of experience with Jira Software.
  • 2+ years of experience with Jira Service Management.
  • Working knowledge of Jira Asset Management.
  • Hands-on expertise with the Atlassian product suite (Jira Software, Jira Service Management, Confluence, Atlassian Align, Rovo, Loom, Atlassian Guard, Statuspage, etc.).
  • General knowledge and understanding of Jira Administration.
  • Basic understanding of the Scaled Agile (SAFe) framework within Jira and how Jira supports scalability architecturally.
  • Basic knowledge of JQL for building reports and dashboards.
  • Experience dealing with stakeholders and recommending process improvements.
  • Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude.
  • Self-starter with a keen interest in technology and highly motivated toward success.
  • Initiative and desire to learn business and technology subjects.
  • Ability to work independently and provide updates to management.
  • Demonstrated teamwork and collaboration in a professional setting.
  • Excellent problem-solving skills; proven teamwork and communication skills.
  • Strong analytical and problem-solving capabilities.
  • Oversee the management and governance of the Datasite enterprise Atlassian suite, ensuring optimal performance and compliance.
  • Develop and maintain policies, processes, and procedures to uphold standards and best practices.
  • Create user guides, provide user training and enablement, and work with the Atlassian Steering Committee.
  • Accountable for Atlassian tools solution, design, architecture, implementation, and documentation.
  • Collaborate with the Atlassian development team to determine best practices and SOPs.
  • Work with other Atlassian administrators to deliver and maintain exceptional solutions for all users and customers.
  • Ensure the scalability, sustainability, and manageability of the Atlassian suite in accordance with industry standards and best practices.
  • Ensure data integrity at every level (team, department, program, portfolio, line of business, and enterprise).
  • Enforce all enterprise standards and best practices.
  • Conduct Atlassian software demos, training, and user enablement.
  • Serve as a trusted support and escalation point for all users and internal customers.
  • Advise key stakeholders, partners, and internal customers on best practices, configuration, and recommendations to avoid common pitfalls and challenges.
  • Collaborate on change requests, assessing impacts on the Atlassian suite and risks to architecture, data integrity, sustainability, manageability, scalability, and cost/impact of change.
  • Plan, implement, test, document, and communicate all changes.
  • Install, configure, maintain, administer, and enhance Jira Software, Jira Service Management, Confluence, and additional key third-party add-ons.
  • Create and manage complex configuration elements, including enterprise templates and their associated screens, workflows, screen schemes, permission schemes, and notification schemes.
  • Install and configure additional key third-party add-ons, plugins, and apps to provide enhanced capabilities.

SQLJiraJQLAPI testingCI/CDRESTful APIsConfluenceSaaS

Posted 29 days ago
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🔥 JIRA Administrator, Analyst
Posted about 1 month ago

📍 United States

🧭 Contract

💸 60.0 - 75.0 USD per hour

🏢 Company: Sand Cherry Associates

  • Minimum of 3+ years of experience as a JIRA Administrator or Expert
  • Experience with Jira on the Cloud is required
  • Extensive experience managing and configuring JIRA, Agile methodologies, and associated add-ons/plugins
  • Strong analytical, problem-solving, and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Ability to work independently, prioritize tasks, and manage time effectively
  • Manage and maintain JIRA projects, workflows, dashboards, and reports
  • Customize JIRA workflows, fields, screens, and permissions
  • Develop and maintain JIRA integrations with other systems and tools
  • Train and support users on JIRA and related tools
  • Provide technical guidance and support to JIRA users
  • Manage user access to JIRA and other systems through Active Directory
  • Monitor system performance and manage upgrades and patching as necessary
  • Consistently demonstrate informed judgement and system knowledge
  • Succesfully collaborate with internal teams to drive change and facilitate cooperation among cross functional groups
  • Proven ability to work in large, enterprise environments and communicate effectively with stakeholders

SQLGitJenkinsJiraJQLCommunication SkillsAnalytical SkillsAgile methodologiesRESTful APIsTroubleshooting

Posted about 1 month ago
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