Jenzabar

Jenzabar provides software, strategies, and services for the administration of higher education institutions.

251-500 employees

Founded 1998

$60M private equity

Education

Private Company

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Education CRM Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions8

Workable workplace: remote; Workable locations: United States; Location: United StatesFull-TimeHigher education softwarePosted

Technical Support Specialist I

Provide technical support for Jenzabar products, troubleshooting functional and system-level issues.
Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows.
Prioritize multiple cases based on urgency, impact, and customer expectations.
Communicate with customers, peers, Cloud Ops, Product, and Engineering teams.
Document findings, troubleshooting steps, and solutions for customers and the internal knowledge base.
Escalate issues to Product Development with complete and accurate context.
Build product and technical expertise through training, documentation, and hands-on learning.

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Showing 1 of 8 positions

About Jenzabar

Jenzabar empowers higher education institutions globally, transforming administrative processes and student experiences. You will contribute to solutions that unify campus operations and drive student success. We partner with over 1,350 colleges and universities worldwide. Our innovative platforms, like Jenzabar One, help institutions manage everything from enrollment to online learning. We believe everyone deserves a pathway to unlock their full potential. You can be part of that mission.

How We Work

You will join a remote-first team, fostering an environment where you can work from anywhere in the United States. We emphasize collaboration across departments. Our culture encourages creativity and ownership. You are empowered to ask tough questions and respect diverse perspectives. This flexible setting allows you to balance your professional and personal life effectively.

Engineering at Jenzabar

You will tackle complex challenges in cloud environments, ensuring robust and optimized solutions for our higher education partners. Our team focuses on advanced troubleshooting for critical incidents and continuous process improvement. You will work with a modern tech stack including cloud technologies, networking, and automation tools. Expect to dive into the Jenzabar One ecosystem, configuring and supporting our core application suite. We embrace DevOps practices and containerization technologies like Docker and Kubernetes. You will use scripting languages such as T-SQL, PowerShell, and Python to automate tasks and drive efficiency.

Why Join Us

Shape the future of higher education through impactful technology solutions.
Work in a remote-first environment with flexible EST hours, fostering work-life balance.
Solve complex cloud and system administration challenges daily, advancing your technical expertise.
Mentor junior team members, contributing to their growth and strengthening our collective knowledge.

Benefits & Perks

Medical, Dental, and Vision Insurance
Life Insurance and Long Term Disability
Paid Time Off (PTO) and Paid Holidays
Paid Parental Leave
401K Retirement Plan
Educational Assistance

Tech Stack

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