Sr. Systems Engineer, Atlassian Platform

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Requirements:

• At least 5 years enterprise-level experience in Jira and Confluence system administration
• Strong knowledge of Jira and Confluence configuration, administration, and integration
• Experience with Jira plugins and Atlassian Marketplace applications
• Familiarity with agile methodologies and project management workflows
• Evaluate customer requests and tease out the underlying requirements and use cases
• Strong communication and collaboration skills
• Ability to work independently and in a team environment
• Communicate in a clear and concise manner
• Ability to work effectively in a remote-first work environment

Responsibilities:

• Technical support and administration of the Atlassian product suite including Confluence, Jira Software, and Jira Service Management and related plugins
• Collaborate with end users to design and implement automation rules and scripts to meet business requirements
• Maintain runbooks and related documentation
• Customizing workflows, issue types, fields, and screens to meet the needs of the organization
• Setting up and configuring dashboards and reports to provide project status and progress visibility
• Advise users on how to optimize their use of these applications to support/ align with related business processes
• Evaluate and implement plugins and integrations
• Participate in all agile ceremonies
• Participate in testing and implementing upgrades
• Work with IT Product Managers and Engineers on larger initiatives
• Developing and maintaining integrations with other systems, such as source control and build systems
• Troubleshooting and resolving technical issues with internal toolings
• Training and supporting end-users on the use of Jira