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221 jobs found.

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🔥 Head of Strategic Customer Success - Americas

Posted about 5 hours ago

📍 North America

🧭 Full-Time

🔍 SaaS

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information Systems Human Resources Recruiting Software

🔧 Requirements

You have a track record of successfully growing, leading and developing high-performing Customer Success Teams in a SaaS environment, bolstering a culture of excellence and empathy.
You are skilled at understanding and improving the customer journey for organizations with 1,000+ employees.
You have a deep understanding of B2B customer needs and have a history of ensuring outstanding experience for complex organizations.

💡 Responsibilities

Lead (and continue to grow) an impressive team of skilled and tenured Strategic CSMs.
Shape how we serve our Enterprise segment.
Partner with internal teams to help advocate for product changes that ensure we’re fully supporting our most sophisticated customers.

Leadership Data Analysis People Management Project Coordination Cross-functional Team Leadership Product Analytics Strategic Management Communication Skills Analytical Skills Collaboration Problem Solving Customer service Mentoring Coaching Excellent communication skills Account Management Teamwork Empathy Active listening Relationship management Sales experience Data visualization Stakeholder management Strategic thinking Process improvement Customer support Customer Success SaaS Budget management

Posted about 5 hours ago

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🔥 Senior Solutions Engineer

Posted about 5 hours ago

📍 USA

🧭 Full-Time

🔍 SaaS

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

3+ years of hands on customer facing enterprise solutions engineering experience, with demonstrated success persuading and influencing SaaS deals
3+ years of experience in financial audit or advisory services at a public accounting firm
Experience walking through product demonstrations with C-suite executives while maintaining poise and confidence
Sales process and infrastructure experience, including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc)

💡 Responsibilities

Effectively partner with Account Executives to understand prospects’ challenges and articulate Fieldguide’s value proposition, vision, and strategy to prospects
Build credibility with technical champion at the prospect company
Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase
Increase sales velocity and contribute to closing deals
Participate and contribute to the enterprise sales process, product, or best practices initiatives
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively
Successfully manage customer questions and objections and resolve concerns
Partner with Customer Success to enable complex onboarding of enterprise customers
Partner with Sales and Marketing on deal strategies, and with Engineering, Product, and Design teams to work through challenging technical problems
Engage with product management to provide insight into prospect and customer needs and industry trends, influencing the roadmap for market success
Ensure that the roadmap is clear to customers as required to influence buying decisions
Provide leadership by creating content and trainings for key areas
Work with the extended team to ensure that they are successful and learn from your expertise
Embody Fieldguide’s core leadership principles and cultural values

Leadership SQL Cloud Computing Cybersecurity Data Analysis Salesforce Communication Skills Collaboration Customer service RESTful APIs Presentation skills Written communication Networking Problem-solving skills Account Management Empathy Active listening Sales experience Technical support CRM Financial analysis Customer support Customer Success SaaS

Posted about 5 hours ago

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🔥 Customer Support Representative

Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 Software as a Service (SaaS)

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

🔧 Requirements

1 - 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
You are a team player, and you are mission-first.
Hands-on experience in a high-growth startup.
Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
Bias towards action.

💡 Responsibilities

Build trust with customers.
Respond quickly and accurately to client requests for assistance, always with a positive attitude.
Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

API testing REST API Communication Skills Problem Solving Empathy Troubleshooting Active listening Client relationship management Technical support CRM Customer support Customer Success SaaS

Posted about 8 hours ago

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🔥 Psychologist - Swiss German Speaking (Freelance)

Posted about 14 hours ago

📍 Netherlands and all across Europe

🧭 Contract

🔍 Mental Well-being

🏢 Company: OpenUp👥 101-250💰 $14,567,180 Series A over 2 years agoPersonal Health Mental Health Medical Health Care

🔧 Requirements

Native language is Swiss German.
Business level English communication skills (written and spoken)
Master in any kind of Psychology
4+ years of experience in 1:1 clinical psychology conversations
Knowledge of interventions based on solution-focused therapy, ACT, and/or CBT

💡 Responsibilities

Conduct consultations with a variety of people and requests for help
Work with clients towards a goal in a set of 25 minute-sessions
Participate in possible weekly intervision sessions to support you and your personal and professional development

Interpersonal skills Teamwork Empathy Active listening English communication

Posted about 14 hours ago

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🔥 Merchant Success Associate

Posted about 19 hours ago

📍 India

🔍 Supply Chain and Fulfillment

🔧 Requirements

1 to 2 years of experience in account management, sales, customer success.
Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel.
Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets).
Ability to manage multiple tasks at the same time, all the while delivering results.
Ability to follow instructions and perform tasks.

💡 Responsibilities

Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value.
Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants.
Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments.
Create and/or manage internal/external inventory transfers.
Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants.
Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools.
Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders.
Proactively monitor and address queries on shared Slack channels and/or emails for escalations and day-to-day communications.
Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center.
Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process.
Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al.
Creation of bill of lading, parcel shipping labels & pallet labels.
Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork.
Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact.
Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions.
Other duties as assigned by Team Lead and/or Manager of Merchant Success.

Excel VBA Communication Skills Microsoft Excel Customer service Attention to detail Organizational skills Written communication Multitasking Problem-solving skills Account Management Teamwork Empathy Verbal communication Active listening Client relationship management Data entry Relationship management Sales experience CRM Customer Success English communication

Posted about 19 hours ago

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🔥 Customer Support Manager

Posted about 20 hours ago

📍 United States

🧭 Full-Time

💸 117146.0 - 133371.0 USD per year

🔍 Healthcare

🏢 Company: Junction👥 1-10💰 $2,900,000 Seed almost 3 years agoDeveloper APIs Health Care Software

🔧 Requirements

Experience managing customer support at an early-stage B2B2C API based startup
Experience in healthcare operations (bonus)
Familiarity with API's
Tracking and analyzing support metrics
Customer obsessed

💡 Responsibilities

Managing customer support
Responding to customers
Building for the future
Monitoring our response rates and customer satisfaction

AWS Python SQL Data Analysis Git React Native Jira Product Operations API testing FastAPI Go REST API React Communication Skills Analytical Skills CI/CD Problem Solving Customer service Microsoft Office Mentoring DevOps Time Management Documentation Empathy Training Troubleshooting Active listening JSON Data entry Data visualization Team management Process improvement Technical support Customer support Customer Success Confluence SaaS

Posted about 20 hours ago

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🔥 Senior Customer Success Manager

Posted about 20 hours ago

📍 Germany

🔍 Software or education

🏢 Company: Udacity👥 1001-5000💰 $5,000,000 over 3 years ago🫂 Last layoff over 2 years agoEducation EdTech Artificial Intelligence (AI)E-Learning Training Machine Learning Robotics Software

🔧 Requirements

3+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong interpersonal skills and experience building internal and external relationships.
Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
Fluency in both English and German is required

💡 Responsibilities

Empathize with every aspect of the customer experience, putting customers' needs first.
Guide and coach customer executives, managers and employees with a dedicated customer success process. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient.
Identify common customer challenges and actively suggest better solutions.
Partner with Udacity's Sales team to help them be more effective.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
Help drive customer references and case studies.

Leadership Project Management Business Intelligence Product Operations Strategic Management Customer service Coaching Excellent communication skills Account Management Negotiation skills Empathy Training Client relationship management Cross-functional collaboration Sales experience Customer support Customer Success English communication SaaS

Posted about 20 hours ago

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🔥 ARTS Care Coach

Posted about 21 hours ago

📍 United States

🧭 Full-Time

💸 53700.0 - 72600.0 USD per year

🔍 Health & Human Services

🔧 Requirements

Bachelor’s degree in a health or human services field, QMHP, MSW, BSW, CSAC or CSAC-Assistant.
Minimum of 2 years of experience working directly with individuals with substance use disorder (SUD).
Ability to implement structured care management for transitions of care for ASAM levels of care and provide overall care coordination for the VA ARTS benefit.
Must reside in the commonwealth of Virginia or within 40 miles of bordering states.
Exceptional oral and written communication and interpersonal skills with the ability to quickly build rapport.
Ability to work with minimal supervision within the role and scope.
Ability to use a variety of electronic information applications/software programs including electronic medical records.
Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel.

💡 Responsibilities

Provide overdose prevention education
Support transitions between care settings
Coordinate post-discharge care
Develop Plans of Safe Care for pregnant and parenting members
Provide access to a full continuum of evidence-based addiction and recovery treatment services
Provide overall care coordination for members with substance use disorders to monitor treatment progress and promote recovery and relapse prevention skills
Refer Members in rural and other hard to access areas to telehealth systems
Aid members in transitioning through ASAM levels of care
Provide SUD education, including naloxone usage and overdose prevention, harm reduction, and general healthcare education to all ARTS members
Utilize high-quality, evidence-based substance use services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical, behavioral health, and ARTS providers
Provide comprehensive, integrated support to members experiencing substance use and possible co-occurring conditions, including children, adolescents, adults, and justice-involved members
Provide care coordination activities who are at high-risk of fatal overdoses to ensure access and removing barriers to member obtaining naloxone prescriptions
Coordinate behavioral health, substance use, and medical services, ensuring appropriate provider engagement and adherence to treatment plans
Improve member’s health literacy about telehealth substance use providers while simultaneously addressing health related social needs to positively impact member’s healthcare outcomes and well-being
Collaborate with internal departments, providers, and community-based organizations to link to appropriate services and create a seamless, culturally competent care experience that respects the members’ preferences and needs
Follow processes, and procedures to ensure compliance with regulatory requirements by the Virginia Department of Medical Assistance Services (DMAS), Center for Medicare and Medicaid Services (CMS) and the National Committee on Quality Assurance (NCQA)

Communication Skills Customer service Organizational skills Time Management Written communication Compliance Interpersonal skills Problem-solving skills Empathy Active listening

Posted about 21 hours ago

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🔥 Clinical Program Manager, Interpersonal Violence Reduction Program

Posted 2 days ago

📍 United States

🧭 Full-Time

🔍 Health Care

🏢 Company: Mindoula Health👥 251-500💰 $27,250,000 Series C over 4 years agomHealth Medical Wellness Health Care

🔧 Requirements

A Qualified Mental Health Professional (QMHP) holding one of the following licenses, preferably in Nevad: Licensed Clinical Social Worker (LCSW), Clinical Professional Counselor (CPC) or Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist (PhD or PsyD), or equivalent. If license is not in Nevada, it needs to be in one of the following states where this program is active: Indiana, Louisiana, Tennessee, Texas, or Florida.
Experience leading, building and implementing programs and delivering outcomes.
Strong experience leading a team.
Experience with Health Coaching or Medical Social Work preferred.
Master's degree in behavioral health, social work or health care management from an accredited university required.

💡 Responsibilities

Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise
Create service plans using all available information about the member, including screenings, conversations, data, and knowledge of community resources.
Guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.
Encourage members to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.
Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.
Monitor, evaluate, and record members’ progress according to measurable goals described in members’ plans.
Build accountability communications about upcoming appointments.
Interact continuously with members, families, physicians (s), and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.
Request consultation and diagnostic reports from network specialists as needed to support members in reaching their goals.
Report critical incidents and information regarding the quality-of-care issues.
Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals.
Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention that ensures the safety of members as necessary to support the Care Extender team.
Develop and coordinate the development of community resource guides with an emphasis on medical health, behavioral health, violence prevention, and social services.
Identify Member’s behavioral health diagnoses and ensure that the Member’s service plan is comprehensive and appropriate for the Member’s needs.
Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program.
Coordinate caseloads and assist in referring new members to appropriate Care Extenders.
Ensure the team’s schedules meet program needs.
Participate in the screening, interviewing, and hiring of new team members. Provide orientation and training for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance.
Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle.
Ensure the team meets all Key Performance Indicators, coaching and training the team as necessary to keep the team on track to meet/exceed expectations and deliver outcomes for individual members and health plan partners.
Perform regular documentation reviews to ensure quality and for training purposes.
Analyze team performance to identify gaps and challenges and create plans to improve performance as needed.
Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.
Lead regular internal case review sessions, with individuals and with the team, for quality and training purposes.
Participate in external case management meetings with health plan partners as needed.
Perform required duties to maintain all program-related and administrative data/reports, statistical records, and other data collection activities.
Partner with the billing team to review prepared claims to ensure they accurately reflect services provided and provide additional information as needed.

Leadership Project Management Data Analysis People Management HR Management Communication Skills Analytical Skills Mentoring Organizational skills Time Management Written communication Coaching Interpersonal skills Relationship building Problem-solving skills Critical thinking Empathy Verbal communication Training Active listening Client relationship management Risk Management Team management Budget management

Posted 2 days ago

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🔥 Vulnerable Customer Service Adviser, Weekends

Posted 2 days ago

📍 UK

🧭 Part-Time

💸 24750.0 - 27250.0 GBP per year

🔍 Customer Service

🏢 Company: Monzo👥 1001-5000💰 Secondary Market 5 months ago🫂 Last layoff almost 5 years agoFinancial Services Banking Wealth Management FinTech

🔧 Requirements

Experience working with vulnerable customers is desirable
Comfortable and confident managing a high volume of calls
Ability to prioritise difficult conversations effectively
Strong sense of empathy
Strong sense of personal boundaries and resilience
Ability to maintain a healthy work-life balance
Strong team working ethic

💡 Responsibilities

Helping people with addictions make account adjustments to aid their recovery
Helping people with various difficulties be fully understood by Monzo so we can help them to the best of our ability now and in the future
Talking to people who are struggling to afford basic necessities, and find them the right help and support
Talking to people who mention suicide, and figure out the best way to help them
Advising your fellow Customer Service Advisors on tone of voice, phrasing, and actions for vulnerable people
Understanding a customer’s financial accessibility needs and making adjustments to support their journey with Monzo

Communication Skills Customer service Written communication Problem-solving skills Empathy Verbal communication Active listening Financial analysis

Posted 2 days ago

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