Vulnerable Customer Service Adviser, Weekends

Posted 2 days agoViewed

💎 Seniority level: Experience working with vulnerable customers is desirable

📍 Location: UK

💸 Salary: 24750.0 - 27250.0 GBP per year

🔍 Industry: Customer Service

🏢 Company: Monzo👥 1001-5000💰 Secondary Market 5 months ago🫂 Last layoff almost 5 years agoFinancial Services Banking Wealth Management FinTech

🗣️ Languages: English

⏳ Experience: Experience working with vulnerable customers is desirable

🪄 Skills: Communication SkillsCustomer serviceWritten communicationProblem-solving skillsEmpathyVerbal communicationActive listeningFinancial analysis

Requirements:

Experience working with vulnerable customers is desirable
Comfortable and confident managing a high volume of calls
Ability to prioritise difficult conversations effectively
Strong sense of empathy
Strong sense of personal boundaries and resilience
Ability to maintain a healthy work-life balance
Strong team working ethic

Responsibilities:

Helping people with addictions make account adjustments to aid their recovery
Helping people with various difficulties be fully understood by Monzo so we can help them to the best of our ability now and in the future
Talking to people who are struggling to afford basic necessities, and find them the right help and support
Talking to people who mention suicide, and figure out the best way to help them
Advising your fellow Customer Service Advisors on tone of voice, phrasing, and actions for vulnerable people
Understanding a customer’s financial accessibility needs and making adjustments to support their journey with Monzo

Apply