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🔥 Chief of Staff, GTM (Remote)
Posted about 1 hour ago

📍 Canada

  • 3+ years of experience as an associate or consultant at a consulting firm (e.g., BCG, McKinsey, Deloitte) or equivalent strategic role.
  • Exceptional communication skills, both verbal and written, with the ability to craft presentations and reports for different stakeholders.
  • Strong organizational and project management abilities, including the ability to manage competing priorities and deadlines.
  • Strategic thinking and analytical skills, with a proven ability to ramp up quickly on complex new domains.
  • Ability to prioritize and manage multiple tasks while maintaining attention to detail.
  • Experience in cross-functional collaboration, with a proven ability to build relationships at all levels within an organization.
  • Understanding of the tech industry landscape and ability to identify optimization opportunities.
  • Proven ability to exercise sound and independent judgment in a variety of situations.
  • Ability to sift through noise, identify root causes, and implement effective solutions backed by qualitative and quantitative data.
  • A high degree of professionalism, empathy, and adaptability within a fast-paced, ever-evolving company.
  • Growth mindset with a willingness to learn and iterate.
  • Experience in a startup environment and the life sciences industry is preferred.
  • Facilitate information sharing and improve communication across teams to ensure alignment and execution.
  • Establish and maintain a yearly planning cadence for account planning, including value story, account strategy, deployment strategy, and yearly kickoff.
  • Organize and support quarterly Account Deep-Dives and monthly Account Reviews.
  • Ensure deployment plans incorporate platform improvements, fixes, and innovation, validated across teams.
  • Translate unified roadmap sessions into cohesive account plans with Key Account Directors (KADs) and communicate back to company operations.
  • Schedule and plan GTM town halls to improve transparency and drive confidence in progress.
  • Identify and implement new GTM processes to enhance operations and transition to proactive approaches.
  • Facilitate weekly GTM Leadership Team meetings, including agenda setting and meeting coordination.
  • Develop presentations and prepare materials for key GTM meetings and on-sites.
  • Establish appropriate communication mechanisms to share critical insights from GTM to Platform.
  • Lead and manage special GTM strategic projects throughout the year.

LeadershipProject ManagementSQLAgileData AnalysisProject CoordinationCross-functional Team LeadershipOperations ManagementStrategyBusiness OperationsCommunication SkillsAnalytical SkillsProblem SolvingMicrosoft OfficeAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationAdaptabilityRelationship buildingCross-functional collaborationStakeholder managementStrategic thinkingProcess improvementFinancial analysisBudget managementPowerPoint

Posted about 1 hour ago
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🔥 Associate Director, Volunteers
Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 79000.0 - 109000.0 USD per year

🔍 Non-profit

🏢 Company: Blue Star Families👥 1-10💰 $1,000,000 Grant about 1 year agoCommunities

  • Minimum of 5+ years of relevant experience in volunteer management, including direct, hands-on involvement in guiding volunteers through all stages of their engagement.
  • Bachelor’s degree in a related field or commensurate experience.
  • Proficiency in using volunteer management software and other digital tools, with a strong understanding of data protection regulations.
  • Strong organizational and leadership skills, with the ability to work independently.
  • Exceptional interpersonal and communication skills.
  • Out-of-town, overnight travel is required.
  • Occasionally may be required to work nights, weekends, and holidays as necessary to carry out key job functions.
  • Ability to lift and carry supplies and equipment up to 30 lbs.
  • Assist in designing and implementing the volunteer program per Blue Star Families' objectives.
  • Develop clear volunteer role descriptions, policies, and procedures.
  • Utilize volunteer management software to maintain accurate records.
  • Implement strategies to attract volunteers at various levels.
  • Create engaging recruitment materials.
  • Oversee the onboarding process, ensuring volunteers are well-prepared for their roles.
  • Serve as the primary contact for volunteers, addressing concerns and providing guidance.
  • Organize training sessions and development opportunities.
  • Coordinate volunteer schedules and assignments.
  • Work with staff and chapter leaders to identify volunteer needs.
  • Develop strategies to acknowledge and celebrate volunteer contributions.
  • Foster a supportive volunteer community to enhance retention.
  • Conduct feedback sessions to improve the volunteer experience.

LeadershipProject ManagementSalesforceHR ManagementCommunication SkillsCustomer serviceOrganizational skillsInterpersonal skillsTrainingRecruitmentCRMBudget management

Posted about 2 hours ago
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🔥 Junior Bookkeeper
Posted about 3 hours ago

📍 Canada, United States, United Kingdom

🧭 Full-Time

🔍 Fractional CFO and Bookkeeping services

🏢 Company: Eightx👥 1-10ConsultingFinancial ServicesBusiness Development

  • Strong attention to detail and organizational skills.
  • Proficiency in data entry and basic accounting software.
  • Work experience with NetSuite, Shopify, QuickBooks Online, Xero, Hubdoc, Dext, Google Sheets, Google Docs, Glew.io, Amazon Seller/Vendor, Rippling, Gusto, Bill.com is advantageous
  • Efficiently organize financial transactions for accurate accounting records.
  • Conduct regular reconciliations for financial accuracy.
  • Perform data entry tasks to support seamless financial information flow.
  • Monitor and respond to emails, directing inquiries appropriately.
  • Record and track invoices, actively addressing overdue payments and customer/vendor issues.
  • Record and track bills, ensuring timely payments and reporting to seniors on overdue bills.
  • Run and submit payroll for approval, ensuring accuracy and compliance.
  • Timely and professional resolution of minor issues with customers and vendors.
  • Undertake miscellaneous tasks to enhance overall accounting department efficiency.
  • Ensure daily upkeep of financial books for smooth accounting processes.

Microsoft ExcelAccountingAttention to detailOrganizational skillsWritten communicationExcellent communication skillsProblem-solving skillsBudgetingData entryFinancial analysisFinanceBookkeeping

Posted about 3 hours ago
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📍 Global

🧭 Full-Time

🔍 Philanthropy

🏢 Company: Open Philanthropy👥 51-100💰 Grant 4 months agoCharityProduct ResearchWellness

  • 5+ years of experience in growth-focused areas, such as progress studies, innovation policy, land use reform, metascience, or related fields.
  • Strong analytical and quantitative skills.
  • Good written and interpersonal communication skills.
  • An entrepreneurial mindset.
  • Set program strategy: Define the program’s strategic priorities based on independent research, stakeholder input, and real-time policy opportunities. This will include identifying new sub-areas, evaluating existing ideas for funding, and assessing their expected impact, potentially in collaboration with our research team.
  • Lead grantmaking efforts: Identify and investigate high-impact grants that can help build the Abundance and Growth field, with a focus on removing barriers to economic progress and driving down costs in areas such as land use reform and innovation policy, among others.
  • Track impact: Assess and evaluate the effectiveness of our grants, and make strategic adjustments when needed.
  • Evaluate grantee progress: Engage with grantees to assess their progress, provide support, and refine our funding approach based on outcomes and learnings.
  • Develop relationships: Build and maintain relationships with key stakeholders, including policymakers, funders, and organizations working on abundance and growth initiatives.
  • Act as a representative for Open Philanthropy and the abundance and growth movement at conferences and related events, helping to support its intellectual and policy landscape.
  • Explore and develop promising partnership and fundraising opportunities with the support of our Partnerships team.
  • Grow the field: Help shape the broader abundance and growth ecosystem by funding promising new organizations, supporting talent discovery, and engaging with other funders to increase the pool of resources dedicated to this cause.
  • Manage a team: Oversee and support the Innovation Policy team and potentially hire and manage additional team members within the Abundance and Growth Program (e.g., for expertise on Land Use Reform or other new areas).

LeadershipProject ManagementData AnalysisPeople ManagementCross-functional Team LeadershipStrategyBehavioral economicsCommunication SkillsAnalytical SkillsProblem SolvingMentoringOrganizational skillsWritten communicationData visualizationTeam managementStakeholder managementStrategic thinkingResearch skillsFinancial analysisBudget management

Posted about 4 hours ago
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🔥 Benefits Program Manager
Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 113900.0 - 159900.0 USD per year

🏢 Company: Reddit👥 1001-5000💰 $410,000,000 Series F over 3 years ago🫂 Last layoff almost 2 years agoNewsContentSocial NetworkSocial Media

  • 8 or more years experience working in benefits and managing healthcare programs
  • Experience in implementing and administering benefits programs for countries outside of the US a plus
  • Strong analytical and project management skills, with an ability to design and communicate clear processes
  • You are passionate about employee engagement and building an inclusive culture
  • Ability to interact effectively with all senior leadership levels
  • Comfortable navigating ambiguity, uncertainty and change
  • Deep understanding of the US healthcare marketplace, employer sponsored insurance programs, Retirement and related health and welfare compliance filings.
  • Lead retirement committee meetings, coordinate internal retirement plan audits with actuaries, plan administrators, auditors, and accountants and assist with preparing plan documents and schedules.
  • Lead open enrollment and execute plan design changes by coordinating with the HRIS and Integrations teams, vendors, and third-party administrators, testing system changes, and communicating changes to the employees.
  • Partner with internal stakeholders, brokers and carriers to build efficient processes, enrollment systems and a great employee experience
  • Build out benefit resources and a communication strategy to enhance the value of benefit programs and increase employee understanding and engagement.
  • Excellent customer service skills with a consistent focus on employee education, advocacy, and program promotion. Ability to communicate both in person and through written correspondence (e.g., Benefit Ticketing System, Slack, Wiki, email, AI)
  • Collaborate, support and mentor junior benefits team members.
  • Keep up to date with emerging trends in the industry specifically with peer companies

LeadershipProject ManagementPeople ManagementProject CoordinationHR ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeMentoringOrganizational skillsTime ManagementWritten communicationComplianceAdaptabilityProblem-solving skillsCritical thinkingTeamworkActive listeningBudgetingCross-functional collaborationStakeholder managementStrategic thinkingProcess improvementFinancial analysis

Posted about 4 hours ago
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🔥 Executive Assistant
Posted about 5 hours ago

🔍 IT and streaming solutions

  • Bachelor’s degree in Business Administration, Communications, or related field preferred.
  • Proven experience as an Executive Assistant or in other administrative roles
  • Strong organizational and time-management skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office tools
  • Excellent written and verbal communication skills
  • Ability to prioritize tasks and work under pressure in a fast-paced environment
  • High level of attention to detail and accuracy
  • Ability to handle confidential information with discretion
  • Proactive and self-motivated
  • Strong interpersonal skills and ability to build relationships with stakeholders
  • Adaptable, flexible, and able to handle shifting priorities
  • Professional demeanor with a positive, can-do attitude
  • Provide high-level administrative assistance including managing schedules, appointments, and correspondence.
  • Coordinate and maintain an executive calendar, scheduling meetings, appointments, and travel arrangements.
  • Arrange domestic and international travel, including flights, accommodations, itineraries, and related logistics.
  • Organize and prepare materials for meetings, including agendas, presentations, and reports; take meeting minutes as needed.
  • Act as a point of contact between the executive and internal/external stakeholders, handling emails, phone calls, and inquiries.
  • Prepare, review, and proofread documents, presentations, reports, and other materials as requested.
  • Handle sensitive and confidential information with discretion and professionalism.
  • Assist with various administrative tasks and projects as assigned to ensure smooth and efficient operations.
  • Anticipate needs and proactively address issues to ensure the executive’s time is optimized and priorities are met.

Communication SkillsMicrosoft ExcelAttention to detailOrganizational skillsTime ManagementWritten communicationMicrosoft Office SuiteInterpersonal skillsProblem-solving skillsMS Office

Posted about 5 hours ago
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🔥 Manager, SMB Customer Success
Posted about 6 hours ago

📍 United States

🧭 Full-Time

💸 90000.0 - 120000.0 USD per year

🔍 SaaS, Public Relations, Communications

🏢 Company: Muck Rack👥 251-500💰 $180,000,000 Series A over 2 years agoInformation ServicesPublic RelationsMedia and EntertainmentJournalismSaaSSoftware

  • At least 3 years of SaaS customer engagement and renewal experience and at least 2 years of people management experience
  • Proficiency managing pipeline, forecasting and reporting in a CRM
  • Strong analytical and strategic thinking – able to take complex customer concerns and orchestrate resources and tactics to address them (includes strong writing and communication skills)
  • Experience working with mid-market accounts to identify and solve challenging business problems
  • You enjoy working with individual contributors and have direct experience managing junior colleagues or have participated in some sort of mentorship program
  • Exposure to a performance management framework that includes one-on-ones, continuous feedback, and regular reviews is helpful
  • Enjoy working in a fast growing company, resilient to necessary business changes and excited about leading your team to new heights
  • Experience working toward customer health and satisfaction – not just toward a renewal
  • A natural ability to collaborate with Sales, Marketing, Product, Revenue Operations, and other Customer Success teams
  • Able to travel up to 10% of the time to customer meetings or remote offices
  • Experience building cohesive, distributed teams with a proven ability to coach and develop others
  • Attract, hire, onboard, coach and retain top customer success managers
  • Motivate, inspire and mentor your team members to achieve strong quarterly results
  • Manage recurring revenue and deliver high on-time renewal rates
  • Help craft the evolving and growing SMB CSM strategy for Muck Rack
  • Build customer success playbooks that drive gross and net revenue retention for Muck Rack’s customers
  • Partner with Revenue Operations to define and execute against rules of engagement and customer journey triggers
  • Partner with Revenue Enablement to develop training and career paths for your direct reports
  • Collaborate with other CSM leaders, such as Customer Support and Onboarding to advocate for customer needs and deliver a unified & professional customer experience
  • Work closely with Sales teams to ensure customers’ pre-sale expectations are exceeded in the post-sale experience
  • Own key metrics for your team including renewal forecast, activity management, upsells, platform adoption, and churn
  • Build relationships with key customers via calls and on-site visits

LeadershipBusiness IntelligencePeople ManagementSalesforceCross-functional Team LeadershipProduct DevelopmentBusiness OperationsFinancial ManagementStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationCustomer serviceAgile methodologiesMentoringOrganizational skillsCoachingAccount ManagementRecruitmentClient relationship managementSales experienceTeam managementStrategic thinkingCRMCustomer supportChange ManagementCustomer SuccessSaaSBudget management

Posted about 6 hours ago
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🔥 Merchant Success Associate
Posted about 6 hours ago

📍 India

🔍 Supply Chain and Fulfillment

  • 1 to 2 years of experience in account management, sales, customer success.
  • Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel.
  • Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets).
  • Ability to manage multiple tasks at the same time, all the while delivering results.
  • Ability to follow instructions and perform tasks.
  • Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value.
  • Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants.
  • Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments.
  • Create and/or manage internal/external inventory transfers.
  • Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants.
  • Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools.
  • Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders.
  • Proactively monitor and address queries on shared Slack channels and/or emails for escalations and day-to-day communications.
  • Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center.
  • Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process.
  • Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al.
  • Creation of bill of lading, parcel shipping labels & pallet labels.
  • Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork.
  • Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact.
  • Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions.
  • Other duties as assigned by Team Lead and/or Manager of Merchant Success.

Excel VBACommunication SkillsMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingProblem-solving skillsAccount ManagementTeamworkEmpathyVerbal communicationActive listeningClient relationship managementData entryRelationship managementSales experienceCRMCustomer SuccessEnglish communication

Posted about 6 hours ago
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🔥 Customer Success Manager
Posted about 6 hours ago

📍 Canada

🔍 B2B SaaS

🏢 Company: Modash

  • Managed and built customer relationships in the B2B SaaS industry before.
  • Excellent communication skills, both written and spoken.
  • Organized and able to stay focused.
  • Get-it-done attitude.
  • Interest in the creator economy.
  • Build relationships: Get to know our customers inside and out. From onboarding onward, you'll be their go-to person and in charge of their journey with us. Build and nurture strong, lasting connections, planting seeds for future growth.
  • Set our customers up for success: Get to know their business and goals and use that knowledge to help them succeed. Create small and big wins, make the customer’s life easier, and do whatever else it takes for them to be successful.
  • Collaborating: Partner up with our Sales and Support teams to make sure the customer experience is smooth from start to finish. Work with our Product team to provide feedback and deliver solutions that meet customer needs and help them achieve their goals.
  • Learning and Educating: Become a Modash expert and an industry expert. Use that knowledge to help our customers succeed. Embrace opportunities for continuous learning and never stop growing.

Communication SkillsOrganizational skillsExcellent communication skillsRelationship buildingAccount ManagementActive listeningClient relationship managementCross-functional collaborationSales experienceCRMCustomer supportCustomer SuccessSaaS

Posted about 6 hours ago
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