Associate Director, Volunteers

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Requirements:

• Minimum of 5+ years of relevant experience in volunteer management, including direct, hands-on involvement in guiding volunteers through all stages of their engagement.
• Bachelor’s degree in a related field or commensurate experience.
• Proficiency in using volunteer management software and other digital tools, with a strong understanding of data protection regulations.
• Strong organizational and leadership skills, with the ability to work independently.
• Exceptional interpersonal and communication skills.
• Out-of-town, overnight travel is required.
• Occasionally may be required to work nights, weekends, and holidays as necessary to carry out key job functions.
• Ability to lift and carry supplies and equipment up to 30 lbs.

Responsibilities:

• Assist in designing and implementing the volunteer program per Blue Star Families' objectives.
• Develop clear volunteer role descriptions, policies, and procedures.
• Utilize volunteer management software to maintain accurate records.
• Implement strategies to attract volunteers at various levels.
• Create engaging recruitment materials.
• Oversee the onboarding process, ensuring volunteers are well-prepared for their roles.
• Serve as the primary contact for volunteers, addressing concerns and providing guidance.
• Organize training sessions and development opportunities.
• Coordinate volunteer schedules and assignments.
• Work with staff and chapter leaders to identify volunteer needs.
• Develop strategies to acknowledge and celebrate volunteer contributions.
• Foster a supportive volunteer community to enhance retention.
• Conduct feedback sessions to improve the volunteer experience.