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🔥 Field Service Engineer - Surgical (Nashville, TN)

Posted about 8 hours ago

📍 United States of America

🏢 Company: careers_alcon

🔧 Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.)
The ability to fluently read, write, understand and communicate in English
2 Years of Relevant Experience

💡 Responsibilities

Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
Establish and maintain a high level of customer satisfaction.
Promptly address customer concerns, quality assurance and medical safety issues.
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
Maintain all administrative responsibilities in a timely and accurate manner.
Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
Manage inventory, keep accurate records, and promptly return unused and failed parts.
Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.

SQL ActiveMQ Communication Skills Analytical Skills Problem Solving Customer service RESTful APIs Linux Attention to detail Organizational skills Time Management Written communication Documentation Interpersonal skills Adaptability Fluency in English Reporting Troubleshooting Technical support CRM English communication

Posted about 8 hours ago

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🔥 Part-Time Entry Level: Field Services Tech

Posted about 9 hours ago

📍 United States

🧭 Part-Time

💸 17.0 - 23.75 USD per hour

🏢 Company: medline

🔧 Requirements

High School Diploma (GED) preferred
Residence in the general Missouri area
Able to travel locally 100% of the time
Ability to regularly lift at least 30 pounds as a regular part of daily tasks
A current valid driver’s license, vehicle insurance, clean driving record and ability to travel in own vehicle to designated facility
Ability to complete collections between 6am and 6pm to align with the schedules of facility staff members
Able to be credentialed at the highest level in order to gain admittance to all required rooms within each designated facility
Good communication skills; especially on a verbal level
Strong organizational skills and attention to detail to complete work tasks in a thorough manner
Self-initiative and dependability to reliably perform the job in an independent setting

💡 Responsibilities

Establish and follow a regular schedule to visit the assigned facility in order to collect devices in the designated containers
Coordinate the packing of devices in Medline ReNewal shipping containers (employing proper techniques to ensure safe shipment of product)
Arrange for shipment of collection containers in a timely manner
Update the Medline ReNewal Collection Container Locations sheet to provide an accurate record of where all containers have been placed throughout the facility
Provide support to in-service sessions as directed by the assigned Account Manager
Make regular rounds throughout the facility; initially to introduce self and Medline ReNewal, and eventually to help answer questions and share any staff concerns with the assigned Account Manager
Ensure program supplies remain stocked for use; distribute program collateral throughout the facility as directed by the assigned Account Manager

Communication Skills Customer service Attention to detail Organizational skills Troubleshooting Active listening Data entry Computer skills

Posted about 9 hours ago

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🔥 Wind Hub Technician- Seven Cowboy (Hobart, OK)

Posted about 12 hours ago

📍 United States of America

🔍 Wind Power

🏢 Company: vernova_externalsite

🔧 Requirements

High School Diploma or GED
Minimum of 1 year(s) experience as a Wind Technician/Wind Mechanic, or completed Wind Certificate Program/Associates Degree in Energy, or 2 years of electrical work experience
Passing a Technical Knowledge Assessment
Basic computer skills
Must have and maintain a valid driver’s license
Handle repetitive weight - 50 lbs. and climb towers up to 300 feet daily
Meet specified manufacturer weight limits not to exceed 300lbs including required gear
Ability and willingness to work in range of environments to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities
Effectively prioritize work according to contract obligations
Ability and willingness to take initiative, and work without direct supervision
Flexibility to work rotating shift schedules, and on-call per site needs.

💡 Responsibilities

Work with site & hub leadership to execute contractual obligations per customer requirements and activities
Perform maintenance, repair or replacement of parts to correct malfunctions
Troubleshoot complex mechanical, hydraulic, and electrical problems on variable pitch & variable speed turbines
Help in all areas of site operations as directed by manager with minimal supervision; observing all safety requirements
Perform some diagnostic electrical analysis
Document all work performed using computer based service reporting procedures
Work with and respond to GE’s remote operations center when necessary

API testing Customer service RESTful APIs Troubleshooting Active listening Computer skills Scripting

Posted about 12 hours ago

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🔥 Real-Time Support Operations Specialist

Posted about 12 hours ago

📍 Canada

🔍 Healthcare

🔧 Requirements

Experience in operations management, workforce management, or a similar role focused on optimizing service delivery.
Prior experience with workforce management tools like Dialpad or other scheduling and queue management software.
Experience working in a fast-paced environment where quick, informed decisions are essential.
The ability to divide your attention between multiple tasks at once and identify priority tasks appropriately.
Demonstrated an improver mindset (critical thinking) by identifying patterns and implementing process improvements.
Analytical and data-driven, comfortable with tracking metrics and translating them into actionable insights.
Intentional: You understand the ripple effects of real-time decisions and can balance immediate needs with long-term goals.
Resilient: You maintain composure during high-pressure situations and can adapt quickly when circumstances change.
Self-starter: You're proactive in identifying potential issues before they become problems and take initiative to develop solutions.
Collaborative: You excel at communicating across teams and can effectively coordinate resources during critical situations.
Detail-oriented: You have a keen eye for spotting discrepancies in schedules or metrics that others might miss.

💡 Responsibilities

Monitor channel queues to maintain service level agreements according to established priorities, ensuring customers receive timely support.
Develop and maintain a comprehensive skills database to optimize driver activities during high-volume periods.
Process schedule modification requests and coordinate with other departments for time-sensitive needs.
Identify coverage gaps and collaborate with scheduling & leadership teams to implement solutions.
Facilitate cross-departmental communication during incidents, releases, and other high-impact events.
Develop contingency plans for unexpected volume spikes or staffing shortages.
Perform post-mortem analyses after significant service disruptions to identify preventative measures.
Track volume trends and identify correlations with events to provide feedback to our Workforce Analyst for future planning.
Verify accuracy of driver skill configurations in our Workforce Management Software (Dialpad)
Track adherence metrics and provide feedback to Team Captains to facilitate performance improvement.
Create and maintain documentation of real-time decision protocols.

Data Analysis Operations Management Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving Customer service Attention to detail Multitasking Documentation Interpersonal skills Adaptability Critical thinking Teamwork Reporting Troubleshooting Data visualization Process improvement

Posted about 12 hours ago

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🔥 Professional Services Training Manager (CST/MST Time Zone)

Posted about 13 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS

🔧 Requirements

5+ years of experience in customer onboarding, software training, or a related field.
2+ years of experience working for a SaaS company or within a very technical environment.
Strong technical aptitude with the ability to understand and explain complex software features.
Experience working within construction technology or the construction industry is an absolute plus.
Excellent verbal/written communication and presentation skills.
Familiarity with Salesforce and Help Scout is strongly preferred.
Organized and detail-oriented, with the ability to manage multiple customer onboarding projects and processes simultaneously
A self-motivated and adaptable person with a strong service orientation and a “do what it takes” attitude.
A bachelor’s degree is required or equivalent.
Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards.
Bilingual in English/Spanish is a plus.

💡 Responsibilities

Acts as the primary point of contact for new customers during their onboarding journey.
Collaborates with new customers to understand their specific goals, needs, and requirements.
Assists new customers in setting up their accounts, configuring the software, and migrating data as needed.
Partners with the Field Service Team to ensure devices are fully functional and installed.
Provides step-by-step guidance on using the software and its features.
Maintains processes to manage our customer onboarding process.
Conducts one-on-one or group training sessions for customers to ensure they understand the software comprehensively.
Offers ongoing training and support as needed to address customer questions and concerns.
Fosters strong, positive relationships with new customers, serving as a trusted advisor.
Takes full ownership of customer engagement and satisfaction during the onboarding process.
Proactively communicates with new customers to ensure their satisfaction and address any concerns.
Troubleshoots and resolves customer inquiries, technical issues, and challenges that may arise during onboarding.
Collaborates with Technical Support and Software Development to resolve or escalate complex issues as necessary.
Documents and tracks customer issues, resolutions, and feedback.
Develops and deeply understands the Tenna platform, features, updates, and enhancements.
Stay current with industry trends and best practices to assist customers better.
Gathers and relays customer feedback to the Product and Marketing teams to drive product improvements and enhancements.
Share insights and suggestions for refining the onboarding process.
Provide user feedback to Sales, Field Service, Marketing Managers, Product Managers, and the Engineering Team.

Project Management Software Development SQL Product Management Salesforce Communication Skills Customer service Presentation skills Written communication Relationship building Training Troubleshooting Technical support Customer support Customer Success SaaS

Posted about 13 hours ago

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🔥 Data Configuration Specialist - Philippines (Remote)

Posted about 14 hours ago

📍 Philippines

💸 500.0 USD per month

🔧 Requirements

At least 1 year of data analysis experience
At least 1 year of Agile Process Knowledge
Strong analytical and problem-solving skills
Proficient in Google Suite

💡 Responsibilities

Map all source to destination files to ensure precise data transformation and loading.
Create, update, and manage configuration files essential for the ETL platform.
Regularly adjust platform configurations to accommodate new data sources.
Perform preliminary analysis and troubleshooting for potential data issues, escalating only those that require engineering intervention.
Maintain comprehensive records of all configurations and mappings for auditing and future reference.
Collaborate with the engineering team to clarify requirements and ensure seamless escalation of issues.

SQL Agile Data Analysis ETL Communication Skills Analytical Skills Problem Solving Documentation Troubleshooting Data visualization Data modeling Data management

Posted about 14 hours ago

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🔥 Manager, Salesforce Engineering - Remote

Posted about 15 hours ago

📍 United States

🧭 Full-Time

💸 160000.0 - 180000.0 USD per year

🔍 Salesforce Engineering

🏢 Company: Mint Mobile

🔧 Requirements

6+ years of experience with Salesforce Admin/Developer/Architect, including at least 2 years in a managerial or lead capacity
Salesforce certifications such as Salesforce Certified Platform Developer II, Salesforce Certified Application Architect, or Salesforce Certified Technical Architect are highly preferred.
Knowledge with using/implementing Salesforce service cloud, einstein, and Agent Force functionality.

💡 Responsibilities

Manage, mentor, and develop a team of Salesforce engineers, administrators, and analysts, providing guidance on best practices, technical challenges, and career growth
Responsible for managing a team of Salesforce offshore developers
Lead the evaluation and selection of third-party Salesforce applications and tools, as needed

Leadership Project Management SQL Data Analysis MySQL Salesforce Jira Cross-functional Team Leadership API testing Communication Skills CI/CD Problem Solving Agile methodologies RESTful APIs Mentoring Written communication Excellent communication skills Reporting Troubleshooting Team management Stakeholder management Technical support SaaS

Posted about 15 hours ago

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🔥 Field Service Engineer X-Ray (Southern UK)

Posted about 16 hours ago

📍 United Kingdom

🔍 Medical Devices

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Qualified Technician/ Engineer or equivalent professional experience in medical devices, relevant Field Service experience.
Technical analytical skills.
Planning and organizing work effectively and efficiently.
Ability to work independently with minimum supervision, high work standards and quality, showing initiative and motivation.
Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
Fluency in English.
Valid driving license, active driving experience.

💡 Responsibilities

Maintaining all models specific to a modality in the assigned area.
Performing total system level troubleshooting on complex multi-symptom problems.
Communicating clearly with customers and department managers on the equipment status and maintain customer satisfaction.
Assisting in Account Sales visits, helping train others where necessary, identifying Sales opportunities and communicating them to accounts team.
Assisting in the growth and direction of business in geographic area.
Responsible for Warranty and PMS contract cost control.
Completing all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
Playing a leading role in a complex and multifunctional rooms.
Sharing best practices.
Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

SQL Customer service Troubleshooting

Posted about 16 hours ago

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🔥 Main Component Exchange (MCE) Technician

Posted about 18 hours ago

📍 Australia

🔍 Wind Turbine Services

🏢 Company: vernova_externalsite

🔧 Requirements

Either a qualified Electrician, holding appropriate Australian electrical license, with strong mechanical aptitude, or a Mechanical tradespersons, with electrical aptitude.
Proficient in fault finding electrical, mechanical, and hydraulic equipment.
Experience in overall wind farm operations and maintenance, installation, and heavy lift main component exchange.
Trained to an intermediate level in computer skills.
Must hold the appropriate eligibility, at date of application, to work in Australia (i.e. Permanent Resident of Australia or an Australian Citizen or New Zealand Citizen)
Ability and willingness to travel nationally or internationally for work and training, as a part of a 3 week on, 1 week off roster.

💡 Responsibilities

Work within small hands-on work groups during on site execution of MCE/UTR work
Execute MCE work as directed by the MCE Lead, involving major crane operations using GE MCE teams, local GE employees, third party contractors, and crane vendors
Inspect all major parts to ensure no damage and that they are the right type or configuration for the turbine
Check and validate Inventory Tooling, Parts, any other items required during MCE operations
Interpret the requirements of GE manuals, specifications, bulletins, and complete assigned tasks in accordance with GE work instructions
Complete all the necessary documentation with respect to MCE / UTR execution
Ensure data is collected to complete reports on executed MCE/UTR work.
Ensure all work is performed in accordance with the organization’s JSA, LOTO, EHS and associated policies/procedures
Report errors, violations, incidents, or problems immediately using GE reporting systems
Submit enquiries to Engineering to ensure technical issues are resolved, and answer questions from Management, Engineering, Sourcing and Project Teams as required
Make a conformance or non-conformance decision upon completion of inspections and report as required to MCE lead/FPM/CMS.
Form part of a roster to work weekends and nights if required or as directed by management
Perform high voltage switching operations according to site procedures as required
Be familiar with and follow all EHS policies, and procedures applicable to their job and report any injuries, spills, near misses or related incidents and any concerns about possible violations of this policy
Cooperate with GE investigations and EHS audits, and call attention to fellow employees of unsafe acts, and unsafe conditions and practices to their Manager, Supervisor, and EHS Manager/Coordinator
Complete all required EHS Training

Linux Troubleshooting Computer skills Scripting

Posted about 18 hours ago

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🔥 Infrastructure Support Analyst (Chicago)

Posted 1 day ago

📍 United States

💸 60000.0 - 100000.0 USD per year

🏢 Company: MEMX👥 51-100💰 Series D over 2 years agoInternet Developer Tools Education Medical Device Information Technology

🔧 Requirements

Associates degree or similar experience level preferred
Basic understanding of programming concepts and desire to learn specific programming languages (java, python, etc.)
Mac OS, Linux and iOS familiarity preferred.
Ability to work out of our Chicago data center 2-3 days per week (Data Center work-day hours will be 5:00pm-10:00pm CT)
Ability to travel to other data center locations occasionally
Broad systems thinking - understands the connections and relationships across functions and entities for both internal and external constituencies.
Desire to learn more about finance, exchanges, and markets.
Will thrive in a fast-paced work environment
Knowledge of Ansible preferred

💡 Responsibilities

Work from the Chicago MEMX Data Center 1:00pm - 9:00pm CT 2-3 days per week with remaining days spent working remotely
Configure data center gear, run cables, replace, and repair servers/network gear
Work with Data Center Operations team to build out new data centers
Monitor data center technology and address issues as they occur
Prepare write-ups and documentation as issues develop to support future troubleshooting needs
Research technical problems and identify, implement, and communicate technical fixes.

Mac OS X Linux Networking Troubleshooting Ansible Scripting

Posted 1 day ago

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