Mint Mobile

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💸 120000.0 - 140000.0 USD per year

  • High School Diploma/GED.
  • Minimum of 5 years of experience in Sales or a similar role.
  • Communication Skills: Strong communication skills including written, verbal and presentation skills.
  • Relationship Building: can build strong relationships and connect with clients and stakeholders.
  • Strong leadership skills with proven ability to manage, mentor and guide other partner account managers or similar roles.
  • Time Management: Ability to balance and prioritize multiple projects to meet deadlines.
  • Organizational Skills: Ability to balance and prioritize multiple projects to meet deadlines.
  • Strong Knowledge of Salesforce.
  • Advance knowledge Microsoft Office Suite and/or Google Suite.
  • Position requires the ability to travel 1-2 times per quarter for business needs via plane or personal vehicle.
  • Collaborate with Plum leadership on additional revenue opportunities.
  • Manage Partner Account Managers.
  • Track partner forecasting and partner setup/onboarding metrics, and manage improvement of those metrics:
  • Increase the percentage of partner forecasts received and the accuracy of those forecasts
  • Decrease the time needed to onboard and launch partners
  • Identify and action areas of opportunity for process improvement.
  • General account management including but is not limited to:
  • Partner setup/onboarding
  • Forecasting
  • Monitoring distribution and compliance
  • Product discussions
  • Business reviews
  • Relationship building
  • Coordinate activities and onboarding projects between partner and internal teams as necessary.
  • Conduct regularly scheduled communications with customers to review overall customer health, proactively identify issues, and provide information and education on best practices and new releases.
  • Collaborate closely with our Plum GM and Plum VP to identify additional revenue opportunities for the business.
  • Schedule and orchestrate quarterly business reviews between clients and leadership.
  • Work closely with the Technical Account Manager to ensure all technical needs/issues of the client are being worked on effectively and communicate back to the account with regular updates.
  • Advocate on behalf of the clients with internal stakeholders with business cases.
  • Generate reporting and report on key metrics by partner.
  • Train partners on the various features and services available.
  • Keep strict confidentiality between clients and business communications with an eye toward compliance.
  • Able to read and interpret contracts to ensure that we follow them and that the MVNO follows them.
  • Motivate & encourage employees at all levels, creating an environment where team members understand the vision and strategy.
  • Provide training and development to direct reports and those under the span of control.
  • Recruit and train high-performing Partner Account Managers, and ensure effective coordination with other teams.
  • Provide quarterly feedback to direct reports and career development opportunities.
  • Set team and individual goals quarterly - ensure alignment with overall retention strategic goals.
  • Create measurable metrics for employees; both on sales results and operational efficiency.
  • Mentor and empower employees by allowing them to perform their duties, and make mistakes, which can then be used as teaching opportunities.
Posted about 14 hours ago
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📍 United States

🧭 Full-Time

💸 90000.0 - 110000.0 USD per year

  • At least 3-5 years of relevant experience in CRM or similar analytical role is required.
  • Technical skills in data querying, exploration, and analysis through different platforms and technologies (e.g. SQL, Excel, Tableau, R, Python).
  • Strong analytical background, excellent problem-solving skills, and experience with CRM & CDP platforms.
  • Experience with MarTech effort to ensure CRM projects are prioritized and delivered. Familiar with campaign management tools (Braze is ideal, but not required)
  • Familiar with CRM consumer journey and customer retention
  • Create overall thinking and approach to customer segmentation/personalization through dynamic testing of the optimal marketing channel, timing, content and offers.
  • Build customers level business goals to drive renewal rate and revenue growth.
  • Interface with industry to bring new technology, best practices, opportunities & approaches
  • Set up an automated, daily process for activating personalized recommendations. (provided by 3rd Party Decision Engine, Next-Best-Everything tools, etc.)
  • Validates AI Decision Engine tool performance reporting against customers single source of truth
  • Provide ongoing monitoring and technical troubleshooting support to help fix pipeline errors and valid results.
  • Analyze the performance of marketing strategies and other data sets to drive optimizations.
  • Deliver innovative and data-driven marketing insights to help inform integrated approaches.
  • Inform and help develop predictive models, machine learning and AI techniques to improve key processes across our business.
  • Regularly deliver analytics, and provide meaningful insights and actionable recommendations.
  • Maintain and improve upon full-funnel customer journey analytics (360 Degrees of customer interaction & measured outcomes including target, reach, penetration, experience, conversion, and optimization).
  • Presentation skills to clearly communicate arguments, insights, and recommendations to marketing leaders.
  • Exemplify experience working with both technical and business teams (Data Science, Business Intelligence, and Engineering) in order to build the key deliverables and to provide an integrated point of view.

PythonSQLData AnalysisMachine LearningTableauCommunication SkillsAnalytical SkillsProblem-solving skillsReportingData visualizationMarketingCRMA/B testing

Posted 3 days ago
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📍 United States

💸 95000.0 - 105000.0 USD per year

🔍 ECommerce

  • Proven experience as an Associate Product Manager, Product Owner, or a similar role, preferably within an eCommerce or digital environment.
  • Demonstrated understanding of online retail dynamics and consumer behavior.
  • Experience with eCommerce platforms (such as Shopify, Magento, or similar) and online sales optimization techniques.
  • Familiarity with eCommerce analytics tools (e.g., Google Analytics, Adobe Analytics) and key performance metrics (conversion rates, cart abandonment rates, etc.).
  • Experience working in partnership with UX Design experts and translating UX requirements into functional requirements.
  • Experience in all phases of the SDLC for large and complex projects.
  • Ability to manage and prioritize efforts and manage personal workload.
  • Ability to work under pressure and in a dynamic environment with fixed due dates.
  • Strong communication, written, and organizational skills are needed to facilitate organizational requirements from Ultra and Mint’s cross-functional teams.
  • Ability to understand the complex product, service, and operational behaviors from both a business and technical aspect.
  • Ability to manage requirements, tasks, and documents related to multiple independent or dependent projects/programs.
  • Coordinate with product managers on the team’s current objectives so that you can prioritize your workload across multiple Agile lanes.
  • Take prioritized items from the product backlog and begin the process of converting them into actionable items for a forthcoming development sprint.
  • Work directly with Marketing, Creative Design, and UX Design team members to make sure requirements accurately capture the brand’s voice and design standards, while maintaining a best-in-class user experience.
  • Collaborate with our eCommerce teams to prioritize and refine product requirements for key online shopping features.
  • Analyze eCommerce metrics and customer behavior data to inform feature enhancements that improve conversion rates, reduce cart abandonment, and drive overall online sales performance.
  • Stay abreast of the latest eCommerce trends (e.g., mobile commerce, social commerce, omnichannel strategies) and digital marketing best practices to ensure our platforms remain competitive and user-centric.
  • Coordinate with Solution Architects and Developers to make sure your requirements accurately reflect our system architecture and limitations.
  • Work closely with the development team to define and refine requirements, provide clarifications, and ensure timely delivery of high-quality features.
  • Utilize Jira software to manage and prioritize the product backlog, ensuring that user stories are well-defined, estimated, and prioritized based on business value and customer needs.
  • Participate and manage regular sprint planning, backlog grooming, and sprint review meetings, utilizing Jira to track progress and ensure transparency.
  • Work side-by-side with scrum masters who will drive the team’s Agile workflow, and program managers who help organize projects and provide transparency throughout the organization.
  • Collaborate with the Senior Product Manager to ensure effective coordination of product releases, dependencies, and overall project success.
  • Stay up-to-date with industry trends and best practices in Agile methodologies, Scrum, and Jira software.

Project ManagementSQLAgileData AnalysisProduct ManagementSCRUMUI DesignUser Experience DesignJiraProduct OperationsProduct DevelopmentProduct AnalyticsAPI testingProduct designREST APIWeb3.jsCommunication SkillsAnalytical SkillsAgile methodologiesRESTful APIsCross-functional collaborationMarket Research

Posted 5 days ago
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📍 United States

💸 100000.0 - 120000.0 USD per year

🔍 Telecom

  • Experience as a Product Manager, Business Analyst, or similar role.
  • Experience working in partnership with UX Design experts and translating UX requirements into functional requirements.
  • Experience in all phases of the SDLC for large and complex projects.
  • Experience integrating 3rd party platforms or products into an established technical stack.
  • Experience in the telecommunications industry, especially prepaid, is preferable.
  • Ability to lead discussions for internal and external resources.
  • Ability to manage and prioritize efforts and manage personal workload.
  • Ability to work under pressure and in a dynamic environment with fixed due dates.
  • Strong communication, written, and organizational skills are needed to facilitate organizational requirements from Ultra and Mint’s cross-functional teams.
  • Ability to understand the complex product, service, and operational behaviors from both a business and technical aspect.
  • Ability to communicate with developers and understand programming terminology.
  • Ability to manage requirements, tasks, and documents related to multiple independent or dependent projects/programs.
  • Prioritize and manage the product backlog, ensuring alignment with business goals and customer needs.
  • Collaborate with cross-functional teams, including Marketing, Engineering, UX, and stakeholders, to refine requirements and drive product development.
  • Write and refine user stories, acceptance criteria, and detailed requirements for development teams while participating in Agile ceremonies.
  • Monitor key performance metrics and analyze data, using insights to optimize product performance and inform strategic decisions.
  • Conduct user acceptance testing (UAT) and coordinate smooth product releases with developers and stakeholders.
  • Research industry trends and competitor offerings to identify innovation opportunities and enhance the product roadmap.
  • Support Sales and Marketing teams with product knowledge and documentation for customer-facing initiatives.

SQLAgileBusiness AnalysisData AnalysisProduct ManagementUser Experience DesignCross-functional Team LeadershipProduct DevelopmentCommunication SkillsAnalytical SkillsAgile methodologiesRESTful APIsOrganizational skillsStrategic thinking

Posted 5 days ago
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