Ultra Mobile

👥 251-500 Wireless Delivery Telecommunications Mobile💼 Private Company

Ultra Mobile is a leading mobile virtual network operator (MVNO) providing affordable, unlimited talk, text, and data services tailored to the needs of the foreign-born community in the U.S. We offer innovative communication plans that break down barriers, connecting people easily and affordably with their global communities. Our plans include unlimited international calling, a key differentiator in the market. We're experiencing significant growth and are looking for talented individuals to join our team. Our engineering team utilizes a modern tech stack, including PHP, Node.js, Next.js, React, MySQL, GraphQL, Redis, and AWS, with a focus on microservices architecture and robust automation. We embrace agile methodologies, continuous integration/continuous delivery (CI/CD), and prioritize performance optimization and scalable solutions. We also value innovation, experimentation, and collaboration; our engineers are empowered to propose and lead the development of new platform features, constantly pushing the boundaries of web technologies. We boast a remote-friendly work environment and a strong focus on mentoring and professional development. At Ultra Mobile, we connect people to what matters most. This commitment extends to our employees, where we foster a culture that values ownership, action-biased thinking, adaptability, and continuous improvement. We provide a comprehensive benefits package including competitive salaries, unlimited vacation, and numerous perks such as daily chef-prepared lunches and an on-site gym. Our company values and culture promote a close-knit team environment that supports employee well-being and fosters innovation. With significant funding and market leadership, Ultra Mobile offers a rewarding and dynamic environment for individuals seeking a challenging career in a rapidly growing company. We've earned recognition for our plans (e.g., top-rated international plans) and received positive feedback from industry surveys regarding our commitment to both our customers and our employees. We offer an exceptional career opportunity for technology professionals seeking growth and impact in a progressive and rewarding workplace.

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Jobs at this company:

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🔥 Sr. Partner Account Manager - Remote

Posted 1 day ago

💸 120000.0 - 140000.0 USD per year

🔧 Requirements

Minimum of 5 years of experience in Sales or a similar role
Strong communication skills including written, verbal and presentation skills
can build strong relationships and connect with clients and stakeholders
Strong leadership skills with proven ability to manage, mentor and guide other partner account managers or similar roles
Ability to balance and prioritize multiple projects to meet deadlines.
Ability to balance and prioritize multiple projects to meet deadlines.
Strong Knowledge of Salesforce
Advance knowledge Microsoft Office Suite and/or Google Suite
Position requires the ability to travel 1-2 times per quarter for business needs via plane or personal vehicle.

💡 Responsibilities

Collaborate with Plum leadership on additional revenue opportunities.
Manage Partner Account Managers.
Track partner forecasting and partner setup/onboarding metrics, and manage improvement of those metrics:
Identify and action areas of opportunity for process improvement.
General account management including but is not limited to:
Coordinate activities and onboarding projects between partner and internal teams as necessary.
Conduct regularly scheduled communications with customers to review overall customer health, proactively identify issues, and provide information and education on best practices and new releases.
Collaborate closely with our Plum GM and Plum VP to identify additional revenue opportunities for the business.
Schedule and orchestrate quarterly business reviews between clients and leadership.
Work closely with the Technical Account Manager to ensure all technical needs/issues of the client are being worked on effectively and communicate back to the account with regular updates.
Advocate on behalf of the clients with internal stakeholders with business cases.
Generate reporting and report on key metrics by partner.
Train partners on the various features and services available.
Keep strict confidentiality between clients and business communications with an eye toward compliance.
Able to read and interpret contracts to ensure that we follow them and that the MVNO follows them.
Motivate & encourage employees at all levels, creating an environment where team members understand the vision and strategy.
Provide training and development to direct reports and those under the span of control.
Recruit and train high-performing Partner Account Managers, and ensure effective coordination with other teams.
Provide quarterly feedback to direct reports and career development opportunities.
Set team and individual goals quarterly - ensure alignment with overall retention strategic goals.
Create measurable metrics for employees; both on sales results and operational efficiency.
Mentor and empower employees by allowing them to perform their duties, and make mistakes, which can then be used as teaching opportunities.

Posted 1 day ago

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