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Entry Customer Success Jobs

Find remote entry customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success
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🔥 Customer Success Specialist
Posted 24 days ago

📍 Greece

🔍 HR tech

🏢 Company: Bryq👥 11-50💰 $4,000,000 Seed almost 3 years agoConsultingHuman ResourcesRecruitingSoftware

  • Bachelor’s degree in Business, HR, Marketing, Communications, or a related field (or equivalent experience).
  • 1-2 years of experience in customer support, customer service, or a similar client-facing role.
  • Excellent English language skills, both written and verbal.
  • Strong communication and interpersonal skills; comfortable interacting with clients via phone, email, or chat.
  • Detail-oriented, able to follow established processes and accurately document client interactions.
  • Basic technical aptitude, with the ability to learn the platform’s features and assist with routine troubleshooting.
  • Team player mindset, eager to collaborate with senior colleagues and learn from their expertise.
  • Act as the first point of contact for client inquiries via email, chat, or phone.
  • Follow established support procedures to diagnose and resolve common issues.
  • Escalate complex or technical problems to senior team members or specialized departments, ensuring proper follow-up.
  • Log all support interactions in the ticketing system to maintain accurate records and track resolution times.
  • Utilize existing checklists, FAQs, and knowledge base articles to guide client interactions and ensure consistent service.
  • Maintain up-to-date client records, following company protocols for data entry and documentation.
  • Suggest minor updates to support materials if you notice recurring issues or outdated information, but major process changes are handled by senior team members.
  • Conduct routine check-ins with assigned clients to confirm they are satisfied and using the platform effectively.
  • Communicate upcoming product updates or new features to clients, referring them to senior team members for deeper discussions.
  • Gather basic client feedback and share it with the Customer Success or Product teams for further action.
  • Assist in renewals or expansions by providing initial information, then passing leads to senior Account Managers.
  • Support the onboarding process by guiding new clients through established steps and providing relevant documentation.
  • Coordinate with the senior Customer Success team to schedule or facilitate product demos or training sessions as needed.
  • Work closely with senior Customer Success, Product, and Technical teams to relay client issues or feature requests.
  • Attend team meetings to stay informed about product updates and changes in processes or documentation.
Posted 24 days ago
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🔥 Customer Success Manager I
Posted about 1 month ago

🔍 Customer Success

🏢 Company: AWL👥 1001-5000Health InsuranceLife InsuranceProperty InsuranceInsuranceAuto Insurance

  • Demonstrable and quantifiable success selling and/or supporting a product or service over the phone.
  • Proven ability to be successful in a fully remote work environment.
  • Exceptional phone, written, and interpersonal skills.
  • Thrives in a high‐tech, fast‐paced, team‐oriented environment.
  • Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic.
  • Demonstrates strong organizational and time management skills.
  • Computer skills and web literacy, with proficiency in Word, Excel, and Outlook.
  • Bachelor’s degree preferred but not required.
  • Respond to support inquiries in real-time.
  • Achieve revenue targets for AWL’s agent channel.
  • Achieve or exceed efficiency metrics.
  • Record all required information and customer interactions into SalesForce CRM.
  • Identify upsell opportunities.
  • Be a trusted advisor to customers.
  • Retain and grow customers.
  • Troubleshoot technical issues.
  • Collect balances on delinquent accounts when necessary.
  • Improve service by providing customer feedback.
  • Complete outbound calls to onboard new agents.
  • Handle customer requests.
Posted about 1 month ago
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🔥 Customer Success Representative, REI
Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Hospitality SaaS

🏢 Company: Kalibri Labs👥 11-50💰 $10,000,000 almost 8 years agoHospitalityAnalytics

  • Desire to work in a dynamic environment for a growing hospitality SaaS company.
  • Excellent problem-solving and analytical ability.
  • Excellent attention to detail and organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to be flexible and multitask.
  • Intermediate proficiency in Microsoft Excel, including advanced formulas and pivot tables.
  • Proficiency with Microsoft Word and PowerPoint.
  • Bachelor’s degree preferred.
  • Provide training materials and support for clients using real estate data-related products.
  • Troubleshoot client issues and triage with internal teams as appropriate.
  • Assist the Sales Team with subscription reviews and data requests.
  • Undertake QA of data requests before client distribution.
  • Assist with ad hoc analyses for client engagements and reporting.
  • Support client onboarding and training based on product requests.
  • Provide KPI updates to internal teams and assist with account management activities.

Data AnalysisSalesforceMicrosoft ExcelTrainingQuality AssuranceCustomer support

Posted about 2 months ago
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🔥 Bilingual Customer Success Specialist (PST, Remote)
Posted about 2 months ago

📍 Canada

🔍 Insurance

  • Superb attention to detail.
  • Positive attitude.
  • Effective problem-solving skills.
  • Passion for helping clients.
  • Highly organized.
  • Provide top-notch assistance to the Advisor Team.
  • Support customers through the life insurance application process from submission through underwriting to approval.
  • Advocate for customers and communicate with partners.

Customer serviceAttention to detailOrganizational skillsFluency in EnglishEmpathy

Posted about 2 months ago
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🔥 Customer Success & Biz Ops
Posted about 2 months ago

📍 California, Canada, Brazil

💸 120000.0 - 140000.0 USD per year

🔍 Furniture industry

🏢 Company: Pistachio👥 11-50💰 $3,569,052 Seed over 1 year agoSaaSCyber Security

  • Kind and collaborative people.
  • Someone excited to build business functions from the ground up while growing their skills and scope.
  • Experience in training and working with customers in a support capacity.
  • Experience working with databases in some capacity (coding not required).
  • Experience in a B2B (especially SMB) technology setting.
  • Excellent communication and collaboration abilities.
  • Strong problem-solving skills and meticulous attention to detail.
  • Eye for design.
  • Troubleshoot and manage day to day customer communications and support requests.
  • Project manage new customer onboarding, including data migration, account setup, and training.
  • Maintain product FAQ documentation.
  • Update customers on newly released and upcoming product improvements.
  • Gather product feedback and help define product requirements.
  • Contribute to building a kind and winning company culture.

Project ManagementUser Experience DesignCollaborationAttention to detailCustomer support

Posted about 2 months ago
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🔥 Customer Success Assistant
Posted about 2 months ago

🧭 Full-Time

💸 7000.0 - 9000.0 PLN per month

🔍 Software Development

  • Professional proficiency in English (C1 level) is a must
  • Proficiency in Microsoft Dynamics or similar CRM systems.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Experience in customer service or sales support is preferred.
  • Assist with Renewals: Prepare and generate quotes using Dynamics.
  • Support Existing Customers: Assist in scheduling and participating in periodic calls with customers and respond to email requests.
  • Support Business Booking for Other Representatives: Review opportunity entries and correct missing information.
  • Customer Service Responsibilities: Schedule calls with customers and coordinate with the support team to ensure customer success.
Posted about 2 months ago
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🔥 Associate Customer Success Manager, SMB / Scale Team
Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 55000.0 - 65000.0 USD per year

🔍 EdTech

🏢 Company: SchooLinks👥 101-250💰 $80,000,000 Series B 5 months agoInternetEducationEdTechArtificial Intelligence (AI)Information ServicesSaaSCareer PlanningAnalyticsSocial Media

  • Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry)
  • Strong ability to multi-task and manage a large book of business
  • Experience or Ability to work in a remote environment.
  • Strong interpersonal skills
  • Project management skills (understand task dependencies/sequence and manage of tasks)
  • Positive attitude - you can stay optimistic in high stress situations
  • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
  • Ability to close renewal agreements and multi-thread to discover expansion opportunities.
  • Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
  • Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.
  • Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
  • Onboard new districts by leading their project kickoff, data integration, and training sessions.
  • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
  • Build and maintain director and executive level relationships at each of your districts.
  • Facilitate renewal process (quote, verbal approval, signature) for your districts.
  • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
  • Continuously define, document problems and challenges faced by our districts.
  • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Project ManagementSalesforceCRMCustomer SuccessSaaS

Posted about 2 months ago
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🔥 Customer Success Manager, Digital Touch
Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Customer Success Management

🏢 Company: Riverside Insights👥 101-250Education

  • 2 years of experience in Athletic Training, concussion management, preferred.
  • Capable of developing and implementing renewal strategies for a large book of business.
  • Skilled in understanding customer needs and helping them tailor product usage to meet their objectives.
  • Ability to effectively manage a larger volume of requests, by being organized and can prioritize a high volume of customer requests.
  • Ability to balance customer interest & business interests.
  • Exceptional communication skills, both written and verbal.
  • Proficiency in building and maintaining strong relationships, ensuring their needs and concerns are addressed.
  • Manage a high volume of Digital Touch accounts with support through automated campaigns and data analysis.
  • Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns.
  • Conduct regular check-ins and communication touchpoints, often with Athletic Trainers in a School or Sports teams.
  • Drive revenue retention, address overages, and identify expansions opportunities
  • Work with Marketing to create nurture and expansion campaigns large customer base.
  • Advocate on behalf of our customer needs to the Product team.

Data AnalysisSalesforceCRMCustomer Success

Posted about 2 months ago
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🔥 Customer Success Sales Analyst Contractor
Posted about 2 months ago

📍 United States

🧭 Contract

🔍 K12 education

🏢 Company: Open Up Resources👥 51-100💰 $10,000,000 over 8 years agoE-LearningOpen Source

  • Experience within the K12 education market is preferred.
  • Demonstrated experience with sales and service processes, customer billing, accounts receivable and vendor interactions required.
  • Demonstrated working knowledge of Salesforce required.
  • At least 1 year of experience in a customer-facing support role required.
  • Incomparable people skills with ability to handle complicated situations with poise.
  • Excellent interpersonal, verbal and written communication skills.
  • Self-motivated with excellent problem-solving and analytical skills.
  • Ability to efficiently multitask and prioritize appropriately in a fast paced environment.
  • Proficient skills in Microsoft Office Suite, specifically in: Word, Excel, and PowerPoint as well as Google Suite.
  • Ability to work independently.
  • Detail-oriented and project management skills
  • Support the Sales teams in drafting school district requested quotes.
  • Liaise and support schools and the Fulfillment team regarding materials ordered.
  • Data entry and cleanup that allows for organized and precise sales and customer lists.
  • Follow-up with school districts as materials are delivered and timely respond to inquiries.
  • Keep clear and meticulous records of customer interactions in Salesforce.
  • Provide customers with shipment status updates, as supplied by the Fulfillment team.
  • Assists schools in understanding their packing slip to verify all products were received.

Project ManagementSalesforceMicrosoft Office SuiteData entryCustomer support

Posted about 2 months ago
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🔥 Customer Success and Service Agent (Freelance / Contractor)
Posted about 2 months ago

📍 Poland

🧭 Contract

🔍 Sustainable investing

🏢 Company: Inyova👥 11-50💰 Series A about 3 years agoImpact InvestingFinancial ServicesOnline Portals

  • Fluent in German and English (C1 level or higher in both); Swiss German and/or French are a plus.
  • Passion for spreading the word about sustainable investing and Inyova’s mission.
  • Excellent problem-solving skills and empathy for customer needs.
  • Enjoy using technology, including CRM tools (e.g., Jira, Zendesk) and standard office applications (e.g., G-Suite, MS Office).
  • Experience with phone and email support.
  • Curiosity about finance and sustainable investing (financial knowledge is a bonus, not a requirement).
  • Be a champion for our customers: Understand their needs and how Inyova helps them achieve their goals.
  • Provide expert support: Handle customer inquiries via phone, chat, and email about Inyova and impact investing.
  • Shape our product: Gather customer feedback to help improve the platform and create a seamless user experience.
  • Facilitate onboarding: Guide customers through account setup, verification, and getting started with Inyova.
  • Drive continuous improvement: Contribute to refining customer touchpoints and updating resources like our FAQ section.

Problem-solving skillsFluency in EnglishTechnical supportCRMCustomer support

Posted about 2 months ago
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