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B12

B12 is a technology-driven company focused on providing solutions that enhance customer success. With a remote job opening for a Customer Success Associate, B12 emphasizes its commitment to building a capable team dedicated to helping clients achieve their goals.

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Jobs at this company:

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🔥 Growth Marketing Manager
Posted 2024-11-14

🔍 AI-powered website building

  • You love brainstorming new concepts, ad creatives, campaign ideas, and messaging.
  • You have experience acquiring small business and prosumer customers.
  • You understand how to assess campaign impact and estimate the effort needed to generate results.
  • You can manage multiple projects simultaneously and identify the fastest path to value.
  • You bring a full stack of marketing skills, from ideation to execution and analysis.
  • You have experience managing paid digital marketing campaigns.
  • You’re a skilled writer who is able to create content for ads, emails, and landing pages.
  • You have a minimum of 3 years in marketing, with at least 1 year in a senior role.

  • Identify, onboard, evaluate, and optimize new marketing channels to drive significant lead volume within target customer acquisition costs.
  • Manage paid advertising budgets and campaigns across platforms like Google, Bing, and Meta.
  • Build a library of creative concepts to communicate value to different buyer personas.
  • Improve middle-of-funnel conversion rates through messaging and tactics that optimize customer engagement and retention.
  • Collaborate with other departments to enhance creative quality and performance in digital marketing campaigns.
Posted 2024-11-14
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🔥 Customer Success Associate (Remote)
Posted 2024-08-23

📍 United States, Mexico, Argentina, Philippines

🧭 Full-Time

🔍 Web design

  • 2+ years of experience supporting American clients or customers in an external-facing role.
  • Highly proficient in English with strong writing skills.
  • Experience in web design, helping to launch and manage websites.
  • Empathy for small business users and ability to quickly grasp their issues.
  • Comfort with managing time and competing priorities.
  • Patient, thoughtful, encouraging, and calm demeanor.
  • Familiarity with managing third-party integrations on websites.
  • Enjoy learning and teaching.
  • Desire to contribute to a mission of helping people do meaningful work.

  • Manage email, phone, and chat communication with customers as the primary contact.
  • Support long-term customers with managing their web presence.
  • Learn the tools of the web design suite and assist customers with small design tasks.
  • Contribute to Knowledge Base/FAQ and other customer-facing support resources.

C (Programming language)Communication SkillsCollaborationTime Management

Posted 2024-08-23
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