Customer Success Associate (Remote)

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Requirements:

• 2+ years of experience supporting American clients or customers in an external-facing role.
• Highly proficient in English with strong writing skills.
• Experience in web design, helping to launch and manage websites.
• Empathy for small business users and ability to quickly grasp their issues.
• Comfort with managing time and competing priorities.
• Patient, thoughtful, encouraging, and calm demeanor.
• Familiarity with managing third-party integrations on websites.
• Enjoy learning and teaching.
• Desire to contribute to a mission of helping people do meaningful work.

Responsibilities:

• Manage email, phone, and chat communication with customers as the primary contact.
• Support long-term customers with managing their web presence.
• Learn the tools of the web design suite and assist customers with small design tasks.
• Contribute to Knowledge Base/FAQ and other customer-facing support resources.