Customer Success & Biz Ops

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Requirements:

• Kind and collaborative people.
• Someone excited to build business functions from the ground up while growing their skills and scope.
• Experience in training and working with customers in a support capacity.
• Experience working with databases in some capacity (coding not required).
• Experience in a B2B (especially SMB) technology setting.
• Excellent communication and collaboration abilities.
• Strong problem-solving skills and meticulous attention to detail.
• Eye for design.

Responsibilities:

• Troubleshoot and manage day to day customer communications and support requests.
• Project manage new customer onboarding, including data migration, account setup, and training.
• Maintain product FAQ documentation.
• Update customers on newly released and upcoming product improvements.
• Gather product feedback and help define product requirements.
• Contribute to building a kind and winning company culture.