Customer Success & Biz Ops

Kind and collaborative people. Someone excited to build business functions from the ground up while growing their skills and scope. Experience in training and working with customers in a support capacity. Experience working with databases in some capacity (coding not required). Experience in a B2B (especially SMB) technology setting. Excellent communication and collaboration abilities. Strong problem-solving skills and meticulous attention to detail. Eye for design.

Troubleshoot and manage day to day customer communications and support requests. Project manage new customer onboarding, including data migration, account setup, and training. Maintain product FAQ documentation. Update customers on newly released and upcoming product improvements. Gather product feedback and help define product requirements. Contribute to building a kind and winning company culture.