Customer Ops Strategy Associate

Posted about 2 months agoViewed

North America, South America, EuropeFull-TimeMarketplace

Company:Clipboard

Location:North America, South America, Europe, PST

Languages:English

Seniority level:Entry, No experience required

Experience:No experience required

Skills:

LeadershipProject ManagementBusiness AnalysisData AnalysisOperations ManagementStrategyBusiness OperationsFinancial ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceMentoringNegotiationAttention to detailAdaptabilityCritical thinkingAccount ManagementResearchCross-functional collaborationProcess improvement

Requirements:

Reliable laptop/desktop (no Chromebooks or Linux OS) Minimum 20 Mbps wired internet connection Wired headset for clear communication Quiet, distraction-free workspace Stable power and internet connectivity

Responsibilities:

Redesign processes for workplace payment conversion Research, vet, and onboard AI agent vendors for collections Build internal predictive analytics models to identify bad payers Manage a team of Collections Account Managers Strengthen billing team operations to increase collection speed Improve customer base vetting for financial stability Enhance customer experience through faster response times