Customer Ops Strategy Associate

Posted 2 months agoViewed

North America, South America, EuropeFull-TimeMarketplace

Company:Clipboard

Location:North America, South America, Europe, PST

Languages:English

Seniority level:Entry, No experience required

Experience:No experience required

Skills:

LeadershipProject ManagementBusiness AnalysisData AnalysisOperations ManagementStrategyBusiness OperationsFinancial ManagementMicrosoft ExcelCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringNegotiationAttention to detailAdaptabilityCritical thinkingAccount ManagementResearchCross-functional collaborationProcess improvement

Requirements:

Must have a reliable laptop/desktop (no Chromebooks or Linux OS). Minimum 20 Mbps wired internet connection. Wired headset for clear communication. A quiet, distraction-free workspace. Stable power and internet connectivity.

Responsibilities:

Redesign process for converting workplaces to new payment methods. Research, vet, and onboard vendors for AI agents in customer-facing collections. Build internal predictive analytics model to identify bad payers. Manage a team of Collections Account Managers.

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