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🔥 Major Incident Manager
Posted about 6 hours ago

📍 Poland

🧭 Full-Time

🔍 Cloud Implementation

🏢 Company: Nordcloud👥 1001-5000💰 $22,530,997 Series A about 6 years agoInformation ServicesCloud ComputingSoftware

  • Has excellent verbal and written communication skills both with technical and non-technical stakeholders
  • Excellent analytical skills to diagnose and help resolving complex incidents
  • Is self-driven and able to work with no/limited supervision
  • Has Strong attention to detail
  • Has strong analytical and problem-solving skills
  • Able to work under the time pressure
  • Fluent communication skills in English
  • Serve as the primary point of contact during major incidents, ensuring timely and clear communication
  • Identification and assessment of major incidents within a cloud environment
  • Conduct initial analysis to determine potential root causes using monitoring tools and logs
  • Assess the impact of incidents on business operations, users, and services
  • Develop and implement a communication plan, providing regular updates to stakeholders
  • Manage the escalation process, involving appropriate technical teams and management
  • Coordinate with third-party vendors or cloud service providers when necessary
  • Oversee the execution of the resolution plan, ensuring that all resources are effectively utilized
  • Implement workarounds if needed and monitor the progress towards full resolution
  • Document the incident, including the cause, resolution steps, and lessons learned
  • Schedule and lead post-incident reviews to identify improvement opportunities
  • Contribute to refining the incident management process based on feedback and analysis
  • Stay updated on best practices in cloud incident management and incorporate them into the process
  • Contribution to GCOC development and continuous improvement by sharing practices and technical knowledge

AWSCloud ComputingGCPKubernetesAzureServerlessCommunication SkillsAnalytical SkillsCI/CDProblem SolvingDevOpsDocumentationTroubleshootingEnglish communication

Posted about 6 hours ago
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🔥 Digital Production Coordinator
Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 41600.0 - 65000.0 USD per year

🏢 Company: Movement Strategy

  • 0-2 years of experience in a digital production coordination, media asset management, project coordination, or similar role
  • Basic understanding of Digital Asset Management (DAM) systems, preferably MediaValet or similar.
  • Serve as the day-to-day administrator for the MediaValet DAM platform, ensuring assets are uploaded, tagged, and organized properly.
  • Enforce metadata standards, taxonomy structures, and governance policies as set by leadership.
  • Train users on how to navigate and utilize the DAM effectively.
  • Conduct regular audits of the DAM to maintain organization and identify any gaps.
  • Assist with tracking the status of creative projects and deliverables to ensure deadlines are met.
  • Communicate updates and changes to stakeholders and team members as needed.
  • Provide general support to the creative/production teams, helping resolve minor issues as they arise.
  • Assist in coordinating digital production workflows to ensure tasks are completed efficiently and on schedule.
  • Collaborate with the team leads to track and document digital production processes, identifying areas for improvement.
  • Maintain and update process documentation and standard operating procedures (SOPs).
  • Monitor task progress and follow up with team members to ensure timely completion.
  • Support the Production team in vendor management, such as billing and onboarding/offboarding.
  • Support the onboarding of team members to digital production tools and systems, providing guidance and troubleshooting assistance.
  • Act as a liaison between the creative/production team and IT to ensure tools are functioning correctly and integrated into workflows.
  • Help develop and maintain training materials and quick-reference guides for digital production tools.
  • Track user access and permissions for tools and platforms, ensuring proper management.
  • Assists in ingesting footage and organizing.

AWSUI DesignUser Experience DesignProject CoordinationJiraCommunication SkillsCI/CDAgile methodologiesRESTful APIsAttention to detailOrganizational skillsTime ManagementDocumentationMicroservicesMicrosoft Office SuiteAdaptabilityProblem-solving skillsTeamworkTrainingTroubleshootingJSONComputer skillsConfluence

Posted about 7 hours ago
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🔥 Forward Deployed Engineer
Posted about 11 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Fieldguide👥 101-250💰 $30,000,000 Series B 12 months agoArtificial Intelligence (AI)Document Management

  • 3+ years in a technical role, ideally within software deployment, customer success engineering, or field engineering. Experience with enterprise or SaaS software is beneficial.
  • Hands-on experience in software engineering, systems integration, or related fields, with proficiency in modern programming languages (e.g., Python, TypeScript) and cloud technologies. Familiarity with AI and machine learning models such as GPT is a plus.
  • Strong understanding of systems integration and data migration processes, with experience in ensuring seamless interoperability with client systems and tools.
  • Proven experience working in a customer-facing role, with the ability to translate complex technical concepts for a range of stakeholders, both technical and non-technical.
  • Serve as the technical lead for large customer deployments, collaborating with client teams to customize and integrate the Fieldguide platform into their workflows.
  • Partner with internal engineering and product teams to design and implement solutions that address specific customer requirements.
  • Build strong relationships with stakeholders, providing guidance and proactive support to ensure smooth deployment and long-term platform success.
  • Diagnose and resolve technical issues during deployments, including hands-on, onsite support as needed for optimized performance.
  • Communicate customer insights to Product and Engineering teams, influencing the roadmap and enhancing the platform’s adaptability.
  • Conduct technical training for customer teams, equipping them to maximize the platform’s value in their workflows.
  • Travel for onsite engagements (5-10%) to provide direct support during key implementation phases.

PythonCloud ComputingTypeScriptAPI testingCommunication SkillsAnalytical SkillsRESTful APIsTroubleshootingTechnical supportSoftware EngineeringDebuggingCustomer SuccessSaaS

Posted about 11 hours ago
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📍 Bulgaria

🔍 Customer Service

  • Swedish language skills that would make a poet swoon (C1 level)
  • Based in Bulgaria
  • English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
  • A valid work permit to work in the EU
  • Flexibility to groove on different shifts, including weekends (because music never sleeps!)
  • Previous customer service gigs? That's music to our ears!
  • Communication skills smoother than a jazz saxophone solo
  • A positive attitude that could cheer up even the grumpiest of metal heads
  • Ability to break down complex info like it's a sick beat – simple and catchy
  • A "can-do" spirit that would impress a rock star
  • Drop beats of wisdom via email to our awesome users
  • Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
  • Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
  • Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

Communication SkillsCustomer serviceFluency in EnglishTroubleshootingActive listening

Posted about 13 hours ago
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🔥 Carbon Technical Partner
Posted about 13 hours ago

📍 United States

💸 70000.0 - 98000.0 USD per year

🔍 Customer Support

🏢 Company: Carbon, Inc.

  • Demonstrated aptitude for complex troubleshooting
  • Exceptional communication skills
  • Advanced critical thinking and analytical abilities
  • Proactive problem-solver
  • Customer-facing experience
  • Proven ability to prioritize and manage multiple projects at a time while paying strict attention to detail
  • Tech savvy individual with the ability to quickly and effectively learn new technology as well as complex hardware, software, and materials concepts
  • Works effectively on a team by communicating openly, collaborating to achieve shared goals, and adapting to new challenges to ensure customer success
  • Technical background with experience in engineering, chemistry, material science, or field service
  • Serve as the lead point of contact for any support matters specific to your cases and assigned customers, including training end users and resolving technical issues
  • Take full ownership of customer support requests from start to finish, including troubleshooting, root cause analysis, resolution, or escalation as needed
  • Diagnose and resolve high-severity requests or escalated issues by applying advanced technical knowledge and critical thinking, even when faced with incomplete or ambiguous information
  • Consistently deliver superior customer experiences by exceeding expectations on response quality, timeliness, and technical accuracy
  • Act as a key technical liaison between customers and cross-functional teams, ensuring complex issues are analyzed and addressed for the timely and effective delivery of solutions
  • Translate technical concepts and support updates into clear, actionable communication for both technical and non-technical stakeholders, maintaining transparency and trust
  • Create and update knowledge base documentation
  • Mentor and teach new team members
  • Work on strategic projects that positively impact the customer experience and Carbon's internal processes
  • Lead customer trainings either on-site (anticipate up to 30% travel) or remotely

Leadership3D Modeling - RhinoAgileData AnalysisCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAccount ManagementTroubleshootingTechnical supportCustomer supportCustomer Success

Posted about 13 hours ago
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📍 United States

🧭 Full-Time

🔍 Consulting

  • 4-6 years of experience as a Systems Administrator
  • Strong analytical skills and a demonstrated ability to troubleshoot problems
  • Excellent communication and customer service skills, both written and oral
  • Ability to explain just about anything technical to anyone, regardless of their background
  • Microsoft Associate Level Certification or equivalent certification is preferred
  • Willing to participate in an on-call rotation and provide after-hours support as necessary
  • Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
  • Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
  • Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
  • Manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.
  • Manage clients’ primary internal systems, from email to file sharing.
  • Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
  • Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
  • Manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
  • Maintain domain policies, DNS, DHCP, and other integrated systems
  • Keep client documentation up-to-date and accurate, including help desk tickets with detailed notes and time records
  • Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.

SQLCiscoSharePointCommunication SkillsCustomer serviceTroubleshootingScripting

Posted about 15 hours ago
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📍 United States

🧭 Full-Time

💸 99700.0 - 198720.0 USD per year

🔍 Aerospace and Defense

  • Experience with SAP's extended Warehouse Management/Inventory Management (eWM/IM) module/processes
  • Significant experience with ERP / SAP applications in a large enterprise environment
  • Experience authoring functional specs based on customer requirements
  • Experience working with ABAP developers to design/standardize customized functional solutions
  • Experience supporting full cycle implementation, which includes Gap Analysis, Requirements gathering, Blue printing, Development, Testing, Reporting, Go-live and Post Go-live support
  • Experience facilitating data driven decisions
  • Ability to apply functional knowledge to meet operational business needs to increase revenue and reduce cost
  • Demonstrated problem solving, analytic skills and troubleshooting skills associated with the integration of multiple IT systems.
  • Effective communication and facilitation skills - ability to converse technically and functionally.
  • US citizenship is required due to program requirements and system access
  • Leveraging your experience as an SAP eWM/IM SME to help guide our eWM/IM deployment
  • Analyzing Production Operations business processes and procedures for improvement and system applicability
  • Providing clearly defined solutions supporting Manufacturing Production Operations for configuration of SAP and supporting business processes
  • Performing gap analysis and system re-engineering of SAP activities
  • Participating and leading in blueprinting, configuration, testing and production support
  • Responsibilities include system design, development, configuration, unit testing, and operational assessment readiness.

AbapAgileBusiness AnalysisData AnalysisSAPSAP ABAPSAP EWMJiraCommunication SkillsProblem SolvingReportingTroubleshootingData modeling

Posted about 15 hours ago
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📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 Software Development

  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving and the humility to ask for assistance
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability and desire to work flexible shifts
  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Communicate clearly in writing in a timely manner via live chat
  • Communicate clearly and effectively via phone with customers on the premium plan
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Contribute to the ongoing development of documentation and best practices
  • Assist with successful on-boarding of new customers

HTMLCSSJavascriptAPI testingREST APICommunication SkillsCustomer serviceWritten communicationTroubleshootingJSONTechnical supportDebuggingCustomer SuccessEnglish communicationSaaS

Posted about 15 hours ago
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📍 United Kingdom, Spain, Portugal

🧭 Full-Time

💸 50000.0 - 70000.0 USD per year

🔍 Sports

🏢 Company: UTR Sports👥 51-100E-CommerceAppsSportsApparelSports Leagues and Teams

  • Work experience in sporting events in an operational and organizational capacity, with a preference for collegiate tennis ops experience
  • Experience interacting with other stakeholders in a tournament setting including referees, players, technology, and volunteers.
  • Excellent time-management skills and attention to detail
  • Excellent written and verbal communication skills in English (essential), with additional language proficiency being highly desirable.
  • Team spirit; strong communication skills to collaborate with various stakeholders
  • Responsible for in-venue operations during UTR Pro Tennis Tour (PTT) events including liaison with the tournament director, venue staff, referee, chair umpires, and players.
  • Interact with organizers for PTT to ensure compliance with rules and regulations and automate processes.
  • Assist in vetting organizers and creating a yearly competitive calendar.
  • Coordinate between the UTR Sports team and tournament organizers to update daily tasks such as results, order of play, draws, scheduling, etc.
  • Responsible for the creation of event registration boards in monday.com for PTT
  • Back-end management of UTR Pro Tennis Tour entries, withdrawals, fines, etc.
  • Monitor communication channels between all parties throughout events
  • Support players with correspondence to questions through email, in-app messaging, and other communication channels

Project ManagementProduct OperationsOperations ManagementAPI testingResource PlanningCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeLinuxAttention to detailOrganizational skillsTime ManagementWritten communicationComplianceExcellent communication skillsRelationship buildingTeamworkNegotiation skillsReportingTroubleshootingActive listeningCross-functional collaborationData entryStakeholder managementProcess improvementCRMData managementCustomer supportEnglish communicationBudget management

Posted about 16 hours ago
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📍 United States

🧭 Full-Time

💸 50000.0 - 65000.0 USD per year

🔍 Corporate Legal

🏢 Company: SingleFile

  • 3+ years experience working in the corporate legal world or managing compliance filing for companies in multiple jurisdictions.
  • Thrive on getting it right for the customer
  • Revel in the details while adhering to tight deadlines and customer concerns
  • Comfortable balancing several ongoing tasks and managing priorities
  • Maintain a calm, composed manner when customers are stressed, impatient or require lots of handholding
  • Confidence shows in verbal and written communication skills, including excellent grammar and proof-reading
  • Spent time in the corporate legal world or managing compliance for companies
  • A self-starter with enthusiasm who can work independently with minimal oversight on projects but is a team player and can support projects when needed
  • Willing to roll up sleeves (no job too big, no job too small)
  • Proficiency with Google Workspace, Slack and comfortable learning new technologies
  • Interact with state agencies and our filing partners to fulfill customer orders and confirm state filing requirements
  • Engage directly with customers to address their questions and concerns via chat, email, and/or telephone
  • Maintain and update new customer accounts and troubleshoot account issues
  • Work with Product, Engineering, and Finance to coordinate solutions for customer needs
  • Organize and manage a large number of tasks
  • Act promptly to situations and events that require a quick response or turnaround

Communication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingComplianceTeamworkResearchTroubleshootingActive listeningClient relationship managementStrong communication skillsData entryRelationship managementProcess improvementTechnical supportCustomer support

Posted about 16 hours ago
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