Client Services Lead (Remote)
B
BusinessolverEmployee benefits/benefit administration
United StatesFull-TimeLead
Salary50000 - 100000 USD per year
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- LeadershipProject ManagementData AnalysisC (Programming language)Project CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationRelationship management
Requirements
- Preferably a college degree (or equivalent).
- 5+ years of experience working directly with clients in the employee benefits/benefit administration industry.
- Strong project management experience, especially with technology projects.
- In-depth understanding of benefit administration and employee benefit programs.
- Comfortable with technology and adept at navigating systems.
- Ability to troubleshoot issues in Human Capital Management/Benefits Administration Systems.
- Experience with Human Resources and HRIS/payroll systems.
- Excellent relationship management, project management, and analytical skills.
- Consultative communication style with clients, providing tailored solutions.
- Proven ability to collaborate across functional areas.
- Resilience under pressure with a knack for organizing chaos.
- Resourceful problem solver with collaborative solutions.
- Tech-savvy and willing to learn new technologies.
- Availability to travel up to 10%.
Responsibilities
- Act as the primary liaison between clients and production teams, ensuring clear communication of goals, objectives, and timelines.
- Conduct and manage client calls and provide comprehensive new client administrator training.
- Maintain client documentation, including Standard Operating Procedures and process-related materials.
- Stay updated on product releases and provide consultations on updates.
- Drive continuous improvement in service delivery across all teams.
- Coordinate Annual Enrollment activities and engage clients and internal teams.
- Participate in sales meetings and assist during prospect visits.
- Identify trends in client needs and provide support to internal teams.
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