Client Services Specialist

3+ years of experience working with TPAs or insurance companies as an adjuster or in a similar role Claims or vendor of claims adjusters experience required with strong knowledge of the workers’ compensation process Experience in customer service, client relations, networking, and/or account management Excellent communication and interpersonal skills with a client-focused approach Strong problem-solving, organization, and time management abilities Proven ability to multitask and manage multiple client accounts simultaneously Proficiency in Microsoft Excel and Word required

Represent the firm at industry events, conferences, and networking functions Understand client goals and ensure the firm’s services align with their expectations Build and maintain relationships with referral sources, current and potential clients Collaborate with marketing and attorneys to identify and pursue new business opportunities Coordinate with attorneys, claims professionals, and internal departments to deliver timely, high-quality service Monitor client satisfaction, identify improvement opportunities, and help implement solutions Address and resolve client concerns and complaints professionally and proactively Facilitate trainings, file reviews and other account management duties as necessary Occasional travel will be required for client meetings and events