Client Services Manager

5+ years in account management or client services roles at a Digital Marketing Agency 3+ years in leadership roles managing client services or account management teams 3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing) Experience managing enterprise accounts with contract values of $1M+ annually Proven track record of achieving 95%+ net revenue retention in enterprise segments Advanced Excel/Google Sheets expertise Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.) Project management expertise with complex, multi-phase enterprise implementations Executive presence with ability to present to C-suite stakeholders Strong emotional intelligence and conflict management skills Strong analytical mindset Thrives in ambiguous, fast-paced startup environments Experience experimenting with AI tools or eagerness to learn

Oversee team of coordinators and day-to-day operations for enterprise customer success Lead Account Management or Strategy team Collaborate with marketing, data, and creative teams Serve as liaison between Accounts & Client Services and Executive Leadership Onboard and train teams on Gummicube technologies and methodologies Meet weekly with Coordinators to understand account performance and provide guidance Create account review cadences to identify improvement and upsell/cross-sell opportunities Act as client's first line of support, negotiating deliverables and timing Report relevant metrics and relationship notes to Executive Leadership Analyze trends and execute marketing strategies for customer expansion and retention Co-develop account plans and strategies Create business strategies to achieve client goals and drive customer success Navigate ambiguity and manage shifting priorities Perform risk mitigation and serve as escalation point for issue resolution