- Translate user needs, support signals and business goals into clear product requirements with the Heads of Product and Tech.
- Define problems before solutions are committed.
- Use AI tools to prototype, specify and test ideas.
- Triage bugs and support issues, assess impact and drive them through to resolution.
- Track progress and follow up until work is complete.
- Work with user groups across the company, including campaign managers, legal, finance and client services.
- Support QA and UAT across devices, markets and use cases.
- Flag risks and trade-offs early and help release features daily.
- Monitor support trends, usage signals and qualitative feedback after features ship.
- Share insights and recommendations to inform iteration and prioritisation.
Agile