Contact Center Representative - Work From Home
A
AWLInsurance customer acquisition marketing
United States, TexasPart-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- C (Programming language)Communication SkillsCollaborationWritten communicationMultitaskingVerbal communicationComputer skills
Requirements
- Working USB Headset
- Working Mouse
- High-speed internet (at least 50 mb/s download speed)
- Noise-free background
- Updated personal laptop or PC able to support Microsoft Office and Teams downloads.
- Working webcam
- Superior verbal communication skills.
- Strong written communication skills, competent in spelling, grammar, and punctuation.
- Competent computer skills and receptiveness to coaching.
- Punctual and dependable.
Responsibilities
- Engage in inbound and outbound calls with consumers looking to compare insurance rates.
- Ask qualifying questions to match consumers with the best insurance agent.
- Complete follow-up calls to inquire about the consumer's experience.
- Help consumers connect with the right agent and record their experiences.
- Maintain frequent communication with leadership and team members.
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