Contact Center Representative - Work From Home

Posted over 1 year agoViewed

United States, TexasPart-TimeInsurance customer acquisition marketing

Company:AWL

Location:United States, Texas

Languages:English

Skills:

C (Programming language)Communication SkillsCollaborationWritten communicationMultitaskingComputer skillsVerbal communication

Requirements:

Working USB Headset Working Mouse High-speed internet (at least 50 mb/s download speed) Noise-free background Updated personal laptop or PC able to support Microsoft Office and Teams downloads. Working webcam Superior verbal communication skills. Strong written communication skills, competent in spelling, grammar, and punctuation. Competent computer skills and receptiveness to coaching. Punctual and dependable.

Responsibilities:

Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match consumers with the best insurance agent. Complete follow-up calls to inquire about the consumer's experience. Help consumers connect with the right agent and record their experiences. Maintain frequent communication with leadership and team members.