Contact Center Representative - Work From Home

Posted 7 months agoViewed

📍 Location: United States, Texas

🔍 Industry: Insurance customer acquisition marketing

🗣️ Languages: English

🪄 Skills: Communication SkillsCollaborationC (Programming language)Written communicationMultitaskingVerbal communicationComputer skills

Working USB Headset
Working Mouse
High-speed internet (at least 50 mb/s download speed)
Noise-free background
Updated personal laptop or PC able to support Microsoft Office and Teams downloads.
Working webcam
Superior verbal communication skills.
Strong written communication skills, competent in spelling, grammar, and punctuation.
Competent computer skills and receptiveness to coaching.
Punctual and dependable.

Engage in inbound and outbound calls with consumers looking to compare insurance rates.
Ask qualifying questions to match consumers with the best insurance agent.
Complete follow-up calls to inquire about the consumer's experience.
Help consumers connect with the right agent and record their experiences.
Maintain frequent communication with leadership and team members.