Support Systems Engineer
New
R
REE MedicalInformation Technology
United StatesFull-TimeMiddle
Salary95,000 - 120,000 USD per year
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Job Details
- Experience
- Minimum 5 years of experience
- Required Skills
- SalesforceJiraRESTful APIsNetSuiteDatadog
Requirements
- Minimum 5 years of experience supporting business applications in a professional environment.
- Proficiency with platforms such as Zoho, Monday.com, NetSuite, Jira, Zapier, or Salesforce.
- Demonstrated expertise in diagnosing complex platform issues, configurations, and automations.
- Working knowledge of APIs, webhooks, and integration tools.
- Familiarity with incident management processes, including major incident coordination.
- Experience with application monitoring and alerting tools like DataDog or NinjaOne.
- Proven ability to manage IT service management platforms for ticket tracking and workflow.
- Strong analytical, problem-solving, and organizational skills.
- Excellent verbal, written, and interpersonal communication skills.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field preferred.
- Ability to work independently in a fast-paced, dynamic environment.
Responsibilities
- Serve as the escalation point for complex technical issues involving core business applications.
- Monitor system performance and investigate root causes to prevent recurrence of issues.
- Support the design, implementation, and troubleshooting of integrations and automated workflows.
- Manage incident responses, including P1/major incidents, and participate in post-incident reviews.
- Maintain accurate Jira ticket documentation and adhere to established support operations standards.
- Create and maintain knowledge articles and internal runbooks for system troubleshooting.
- Collaborate as a technical liaison between Support, Engineering, and operational teams.
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