E-commerce Account Health Specialist
New
L
LagoE-commerce
Argentina. Brazil. Mexico. Philippines. Serbia. Costa Rica, Monday – Friday | 9:00 AM – 5:00 PM PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English proficiency (C1)
- Experience
- 1–3 years
- Required Skills
- Data AnalysisProblem Solving
Requirements
- 1–3 years of hands-on Amazon Seller Central experience.
- Proven experience writing successful Plans of Action (POAs).
- Experience handling Amazon account suspensions.
- Strong understanding of Amazon Account Health metrics and performance policies.
- Advanced English proficiency (C1).
- Ability to manage multiple Amazon accounts simultaneously.
- Experience working under strict deadlines.
- Strong analytical and problem-solving skills.
- High attention to detail.
- Ability to navigate Amazon Seller Central daily.
Responsibilities
- Monitor Amazon Seller Central Account Health dashboards daily, tracking key metrics including Order Defect Rate (ODR), Late Shipment Rate, and Policy Compliance.
- Identify and resolve account health violations, such as policy warnings, listing suppressions, and performance notifications.
- Draft, submit, and manage Plans of Action (POAs) and Appeals in response to account suspensions or policy violations.
- Communicate with Amazon Seller Support to resolve account health issues.
- Proactively audit listings and account activity to identify compliance risks.
- Collaborate with internal teams to implement corrective actions across catalogs.
- Maintain records of account health issues, actions taken, and outcomes.
- Stay current with Amazon policy updates and educate internal stakeholders on best practices.
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