Front Desk / Insurance Authorization Specialist
New
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Staffing for DoctorsMedical Practice
Nicaragua. Colombia. Honduras. El Salvador. Guatemala. Peru, 10 AM to 6 PM PSTContractMiddle
Salary not disclosed
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Job Details
- Languages
- English/Spanish
- Experience
- 2 years
Requirements
- Minimum of 2 years of medical front office experience, preferably in Podiatry, Dermatology, Orthopedics, or Sports Medicine.
- Proven experience with insurance verification and prior authorizations.
- Strong knowledge of insurance payer portals and authorization processes.
- Experience managing a high volume of patient phone calls.
- Comfortable interviewing patients and collecting clinical intake information for telemedicine visits.
- Experience scheduling appointments and coordinating patient follow-up care.
- Bilingual English/Spanish preferred.
- Experience with Practice Fusion EMR is strongly preferred.
- Experience with Weave VoIP phone system is strongly preferred.
- Strong understanding of HIPAA regulations and medical office workflows.
Responsibilities
- Answer and manage a high volume of inbound and outbound patient calls professionally and efficiently.
- Schedule new and existing patient appointments, coordinate follow-up visits, and manage patient recall lists.
- Verify insurance eligibility and benefits prior to appointments.
- Obtain and track prior authorizations through insurance payer portals and other authorization platforms.
- Prepare patients for telemedicine appointments by completing intake and screening questions, documenting relevant information for the provider.
- Update and maintain accurate patient records within the EMR system.
- Coordinate with providers, patients, and insurance companies to ensure timely patient care.
- Provide outstanding customer service while maintaining patient confidentiality and HIPAA compliance.
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