Support Engineer (EMEA - Weekends)
New
S
SupabaseDatabase Platform
We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift., EMEA Hours: 08:00-18:00 UTCFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Node.jsPostgreSQLSQLVue.JsReactLinuxGitHub
Requirements
- 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL) with comfort in complex queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Ability to work 4 10-hour shifts, permanently covering weekends during 08:00-18:00 UTC.
- Familiarity with JavaScript frameworks like React, Vue, and Svelte (bonus).
- Experience with Node.js (bonus).
- Degree in Computer Science (bonus).
Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, such as GitHub Issues and Discussions.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases, and improve test coverage.
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