Customer Success Manager
New
H
HiveEvent Marketing
Work fully remote in CanadaFull-TimeMiddle
Salary$70,000 to $85,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in customer success, account management, or a similar role; 2+ years of hands-on experience in email marketing
- Required Skills
- Customer SuccessHubSpotAccount ManagementCRM
Requirements
- 2+ years of experience in customer success, account management, or a similar role
- 2+ years of hands-on experience in email marketing
- Strong communication skills with the ability to connect across multiple channels
- Ability to identify opportunities and drive impact
- Natural problem-solving skills
- Confident and detail-oriented writing ability
- Proficiency with HubSpot or other Customer Success Management tools
- Ability to convey complex concepts simply
- Self-motivated and hardworking approach
Responsibilities
- Provide email marketing strategy to customers and keep them up to date on best practices
- Maintain regular contact with key customers to ensure optimal product usage and feature adoption
- Nurture and onboard new customers and partners
- Gather customer feedback to inform the product roadmap
- Develop effective marketing strategies and identify opportunities for new educational content
- Support existing agency, e-commerce, and tech partners
- Contribute to the development and scaling of the overall customer experience strategy
View Full Description & ApplyYou'll be redirected to the employer's site
