Bilingual CX Specialist (English & Spanish)
New
T
Too Good To GoFood Tech
Fully remote (within Texas), Core working days are Sunday-TuesdayPart-TimeEntry
Salary$16/hour
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Job Details
- Languages
- English, Spanish
- Required Skills
- SalesforceSAPHubSpotZendeskCRMCustomer support
Requirements
- Previous experience in a customer service-related role.
- Full written and verbal proficiency in both English and Spanish.
- Ability to commit to 10-20 hours per week.
- Willingness to work core days of Sunday-Tuesday.
- Strong communication skills.
- Attention to detail and ability to maintain focus.
- Ability to work with targets and KPIs.
- Experience with CRM platforms such as Zendesk, Salesforce, HubSpot, or SAP is a plus.
Responsibilities
- Serve as the primary contact for users via email and chat to provide outstanding support.
- Handle priority situations with a high level of care.
- Collaborate with the CX team to resolve user issues effectively.
- Act as a brand ambassador in all communications with users.
- Communicate user needs and motivations to internal local and global teams.
- Utilize knowledge bases and communication channels to provide accurate responses.
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