Financial Aid Service Specialist
New
F
FAMEEducation Technology
Remote-first role from anywhere in the United States, Eastern Time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeComplianceTechnical supportCustomer support
Requirements
- Strong background in financial aid administration, including Title IV awarding, packaging, certifying, disbursing, and return calculations.
- Experience as a lead advisor or similar role at a trade school, technical school, college, or university.
- Expertise in interpreting and applying federal and state financial aid regulations.
- Proven customer service experience from a call center, help desk, or high-volume support environment.
- Deep understanding of NSLDS reporting, eligibility determination, and verification processes.
- Proficiency in financial aid management systems and Microsoft Office applications.
- Ability to learn new technologies quickly, including AI-enabled tools for knowledge retrieval and support.
- Excellent verbal and written communication skills with the ability to explain technical guidance to non-technical audiences.
- Strong analytical, critical thinking, and organizational skills.
- Ability to travel occasionally to client sites and conferences for in-person training.
Responsibilities
- Triage incoming cases, calls, and chats related to financial aid software to ensure timely, accurate, and professional responses.
- Assist school administrators with interpreting financial aid policies, regulations, and system functionality.
- Participate in swarm problem-solving sessions and group communication channels to resolve complex issues.
- Contribute to the development of knowledge base articles and standard operating procedures to streamline internal workflows.
- Serve as a trusted resource for financial aid professionals regarding compliance, packaging, and regulatory guidelines.
- Attend scheduled team meetings, training sessions, and webinars to remain current on industry and product changes.
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