Part-Time Payment Specialist, Backup Care
New
W
WellthyCare Services
US RemotePart-TimeMiddle
Salary17 - 22 USD per hour
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Job Details
- Required Skills
- Attention to detailTime ManagementBookkeepingSlackData entry
Requirements
- Strong organizational skills and high attention to detail.
- Ability to perform basic arithmetic and handle numeric data accurately.
- Comfortable learning and using online payment platforms.
- Ability to learn and apply diverse client-specific contract terms and policies.
- Efficient time management skills to handle high volumes of requests within SLAs.
- Strong written and verbal communication skills.
- Proficiency with Slack for daily internal communication.
- Reliable, detail-oriented, and comfortable with repetitive tasks.
- Ability to work from a private, secure, and quiet dedicated workspace.
- Strong internet connection.
Responsibilities
- Review and process backup care payment requests, including both member reimbursement claims and direct payments to vendors or providers.
- Verify the accuracy and completeness of receipts, invoices, W-9 forms, and banking details submitted by members or providers.
- Calculate payment amounts by applying correct rates, caps, and policy rules based on individual client contracts.
- Communicate status updates, approvals, and denials directly to members and providers.
- Maintain accurate and organized records of all reimbursement and direct-pay transactions.
- Escalate discrepancies or unusual requests to the Payments Manager.
- Meet defined service level agreement (SLA) turnaround times for processing tasks.
- Partner with the Finance/Accounting team to support accounts payable processes.
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