Solution Architect
New
Z
ZinierField Service Management
Anywhere in the US, Able to collaborate with customers and teams in other countries or continents as neededFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 6–12 years
- Required Skills
- AgileJavascriptJiraJSONData modelingConfluenceSaaS
Requirements
- 6–12 years of SaaS experience in professional services or client-facing roles.
- Proven experience in Field Service Management.
- Experience delivering solutions in an Agile environment.
- Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
- Working knowledge of data models, JavaScript, and JSON.
- Familiarity with project management tools such as JIRA, Confluence, or equivalents.
- Exceptional communication skills in English.
- High attention to detail, reliability, and follow-through.
- Background in high-growth startups with evolving product roadmaps is preferred.
- Ability to collaborate with customers and teams globally.
Responsibilities
- Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
- Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
- Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
- Define and maintain technical implementation documentation (e.g., Low-Level Designs).
- Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
- Troubleshoot technical issues, propose solutions, and provide post-implementation support.
- Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.
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