Customer Experience Manager - East
New
M
Mark43Public Safety Software
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states... Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5-10 years
- Required Skills
- Project ManagementChange ManagementCustomer SuccessAccount Management
Requirements
- 5-10 years of account management, customer success, consulting, or project management experience.
- Proven experience participating in a complex project from start to finish.
- Outstanding written and oral communication skills.
- Detail-oriented with the ability to document and track tasks.
- Ability to multitask and work on multiple projects concurrently.
- Ability to travel up to 50-80% and work directly from client sites.
- Self-motivated and comfortable working remotely.
- Experience providing and receiving feedback across leadership levels.
- Interest in working with public sector clients, such as law enforcement.
Responsibilities
- Advocate for the client to ensure their needs are being met.
- Participate in pre-implementation activities to establish relationships and domain expertise.
- Perform post-implementation tasks on-site with clients.
- Collaborate with Customer Support, Account Management, and Implementation teams.
- Track user feedback to help influence the product roadmap and resolve product issues.
- Keep diligent records of all client meetings, tasks, and deliverables.
- Distribute client surveys and manage client NPS scores.
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