Customer Experience Manager
S
Streamline Healthcare SolutionsBehavioral healthcare technology
This is a remote position based in the United States., Mountain or Pacific time zonesFull-TimeMiddle
Salary80,000 - 110,000 USD per year
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Job Details
- Experience
- Minimum of 5 years prior project management or customer service experience in a healthcare setting
- Required Skills
- Project ManagementChange ManagementCustomer SuccessAccount Management
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- Minimum of 5 years of project management or customer service experience in a healthcare setting, preferably behavioral health.
- Understanding of healthcare, health IT, behavioral health, or other regulated industries.
- Experience with Microsoft Office 365 or similar software.
- Proven ability to manage complex, multi-stakeholder projects.
- Strong communication and relationship-building skills at the executive level.
- Results-driven with the ability to prioritize tasks in a dynamic environment.
- Ability to work autonomously and manage ambiguity.
- Ability to collaborate effectively with cross-functional teams.
- Able to travel up to 50% of the time, with occasional weekend travel required.
- Willingness to work alternate schedules as required.
- PBA and/or PMP certification (preferred).
- Master’s degree (preferred).
Responsibilities
- Manage multiple customer accounts while serving as both representative and advocate to ensure high satisfaction.
- Serve as the primary customer point of contact to ensure deliverables are met within established timeframes.
- Develop and monitor Customer Success Plans to maintain a customer satisfaction rating of 85% or greater.
- Manage and own project execution, including scope, budget, schedule, and resource allocation.
- Coordinate cross-functional internal resources across Product, Engineering, Sales, and Support teams.
- Support customers through post-go-live transitions and identify opportunities for ongoing process optimization.
- Drive revenue targets including account retention and sales of additional product functionality.
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