Technical Support Specialist
New
M
Mechanic AdvisorAutomotive Software
100% remote work environmentFull-TimeMiddle
Salary60,000 USD
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceRESTful APIsSaaSHubSpotTechnical support
Requirements
- 2+ years of experience in technical support, onboarding, implementation, or progressive customer service.
- Experience in a SaaS or digital tools environment.
- Proven experience troubleshooting, testing, and training customers across products.
- Experience managing support targets such as ticket completion, response times, or resolution metrics.
- Experience configuring or managing client-facing platforms, dashboards, or templated tools.
- Proficiency with CRM software, specifically HubSpot or Salesforce.
- Strong communication skills with the ability to explain technical solutions clearly.
- Proactive, resourceful, and ownership-driven approach to task management.
- Experience with APIs and data movement between systems is a plus.
- Experience with automotive industry software or telephony/VoIP systems is a plus.
- Prior success working in a remote environment.
Responsibilities
- Own technical support, serving as the primary point of contact for customer inquiries and resolutions.
- Manage Level 1 support resolutions and perform Level 2+ internal triage.
- Troubleshoot, set up, and transfer phone number ownership and maintain data connection stability.
- Configure customer-facing templates and implement scheduling tools and CRM systems.
- Provide internal feedback on user experience, system improvements, and feature requests.
- Maintain up-to-date documentation on procedures and technical solutions.
- Collaborate with internal teams on integrations and configuration updates to ensure a seamless service experience.
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