Technical Support Specialist
New
S
SteerAutomotive Software
United States (Remote)Full-TimeMiddle
Salary60,000 USD
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceRESTful APIsSaaSHubSpotTroubleshootingTechnical support
Requirements
- 2+ years of experience in technical support, onboarding, implementation, or progressive customer service.
- Experience in a SaaS or digital tools environment.
- Experience troubleshooting, testing, and training customers across multiple products or features.
- Experience owning support targets such as ticket completion, response times, or resolution metrics.
- Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
- Experience using a CRM, preferably HubSpot or Salesforce.
- Strong communication skills with the ability to explain solutions clearly.
- Proactive, resourceful, and ownership-driven approach.
- Ability to manage multiple tasks or threads simultaneously.
- Experience with APIs is a plus.
- Experience in the automotive industry is a plus.
- Experience with VoIP or telephony systems is a plus.
Responsibilities
- Own technical support for customers and act as the primary point of contact.
- Resolve Level 1 support issues and manage Level 2+ ticket creation and internal triage.
- Set up, transfer, and troubleshoot phone number ownership and data connection stability.
- Maintain up-to-date documentation on procedures and solutions.
- Provide internal feedback on user experience, improvements, or feature requests.
- Tailor and configure customer-facing templates and implement scheduling tools and CRM systems.
- Collaborate with teammates to ensure seamless integrations and service experiences.
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