Forward Deployment Engineer, AI
New
P
PerfectServeHealth IT
US RemoteFull-TimeMiddle
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- 3+ years software engineering experience
- Required Skills
- AWSPythonGenerative AI
Requirements
- 3+ years software engineering experience with strong Python backend skills.
- 1+ years of production experience with LLM APIs, deploying and supporting GenAI systems at scale.
- Cloud-native architecture experience, preferably AWS.
- Experience in regulated or security-conscious environments.
- Product-minded systems thinker, comfortable with ambiguity and executive communication.
- Experience with voice or conversational AI is a plus.
- Comfortable translating non-technical customer requirements into working configuration.
Responsibilities
- Help configure and rollout customers of our existing AI voice agent.
- Build and run evaluation suites to validate behavior, catch regressions, and tune prompts as new customers are deployed.
- Develop new features and fixes to the core product.
- Optimize latency, inference cost, and hallucination guardrails.
- Run and improve model evaluation, benchmarking, and observability across the product.
- Monitor cost controls, usage monitoring, and security/PHI handling constraints.
- Partner with Product and Customer Success to turn customer requirements into working, validated deployments, and own customer go-live, post-launch monitoring, and production issue debugging.
- Help streamline and automate the onboarding process to reduce the engineering effort required to bring each new customer live.
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