Sr. Client Success Manager
New
J
JobgetherCare Technology
Based in United StatesFull-TimeSenior
Salary99,000 - 121,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project CoordinationStakeholder managementSaaSAccount ManagementData analytics
Requirements
- 5+ years of experience in account management, client success, customer implementation, or healthcare management.
- Proven ability to build trusted relationships with stakeholders at multiple organizational levels.
- Experience managing renewals, retention strategies, and customer expansion opportunities.
- Strong understanding of SaaS-based solutions, platforms, and technology-enabled services.
- Experience mentoring or coaching team members while managing personal account responsibilities.
- Ability to use data and analytics to create compelling insights, recommendations, and business narratives.
- Strong product knowledge skills with the ability to explain solutions, demonstrate value, and advise customers effectively.
- Strategic mindset with the ability to understand client goals, identify challenges, and influence internal teams toward solutions.
- Strong problem-solving abilities and experience managing complex situations with multiple priorities.
- Excellent written and verbal communication skills with the ability to engage both technical and business audiences.
- Ability to work independently in a remote environment with strong organization and time management skills.
- Willingness and ability to travel as needed, approximately 15%.
Responsibilities
- Manage a portfolio of client accounts, developing strategic and tactical plans to increase satisfaction, retention, engagement, and long-term growth.
- Serve as the primary relationship owner for clients, understanding their objectives, challenges, and priorities while ensuring their feedback is effectively communicated internally.
- Develop and execute retention strategies, renewal plans, and expansion opportunities to strengthen partnerships and drive additional value.
- Lead client communications, including business reviews, strategic meetings, events, and project updates aligned with shared goals.
- Partner with growth and sales teams to identify account expansion opportunities and maximize customer lifetime value.
- Coach and support other client success team members by sharing knowledge, best practices, and guidance.
- Collaborate with internal teams to improve client experiences, optimize processes, and support broader business initiatives.
- Create engagement programs that educate and inform employees about available solutions and services.
- Establish performance metrics, analyze client success KPIs, and use data insights to guide recommendations and improvements.
- Develop deep product expertise to confidently advise clients on features, use cases, and best practices.
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