Sr. Client Success Manager
New
W
WellthyHealth Tech / Care
US states basedFull-TimeSenior
Salary99,000 - 121,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SaaSAccount ManagementRelationship managementData analytics
Requirements
- 5+ years of experience in account management, client success, implementation, or healthcare management.
- Experience using SaaS-based solutions and platforms.
- Experience in upselling and retaining customers to drive additional revenue.
- Ability to mentor junior team members while managing a personal book of business.
- Data storytelling skills to craft compelling insights and influence client decisions.
- Ability to navigate complex business environments and manage relationships at all levels.
- Strong communication skills for internal and external stakeholders.
- Willingness and ability to travel approximately 15% of the year.
- Private, secure, distraction-free home office environment with reliable internet access.
Responsibilities
- Manage a portfolio of client accounts, devising both strategic and tactical plans to drive optimal satisfaction, retention, and growth.
- Act as a client/partner advocate within Wellthy, ensuring client feedback is communicated and addressed appropriately.
- Develop and implement creative retention strategies to minimize client churn.
- Work closely with the growth and sales teams to identify areas for account expansion to maximize revenue.
- Lead initiatives for growth within existing client base, overseeing renewal efforts that expand and deepen client relationships.
- Collaborate in the planning, formulation, and execution of comprehensive engagement programs to educate employees about Wellthy's solutions.
- Establish shared performance metrics to assess the effectiveness of client initiatives.
- Leverage data and analytics to assess client engagement and satisfaction and prepare regular reports on KPIs.
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