Senior Client Success Manager
New
V
Virtual PeakerEnergy/Utility
United StatesFull-TimeSenior
Salary$115,000-$130,000 base salary + commission
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementData AnalysisSalesforceHubSpotGoogle WorkspaceSlackAccount ManagementCRM
Requirements
- Bachelor's degree from an accredited institution.
- 8+ years of experience in consulting, customer service, sales, account management, or project management.
- Energy/Utility industry experience.
- Strong understanding of the utility/energy space.
- Knowledge of how distributed energy resources (DERs) are connected, controlled, and leveraged.
- Impeccable attention to detail and follow-through.
- Proficiency with web-based CRM ecosystems such as Salesforce or Hubspot.
- Proficiency with Google Suite, Slack, and online collaboration tools.
- Collaborative and growth-oriented mindset.
- Strong time-management and problem-solving skills.
Responsibilities
- Cultivate, manage, and expand relationships with the utility client network.
- Oversee program rollouts and guide coordination and project management for the client portfolio.
- Collaborate with Sales, Development, Marketing, Product, and manufacturer network teams to ensure consistent project execution and product positioning.
- Improve internal processes to track, manage, and respond to client questions and feedback.
- Contribute to the development of strategies to meet internal growth targets and departmental success metrics.
- Coordinate with internal teams to prioritize client-reported issues and maintain clear client communication.
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