Enterprise Client Success Manager (B2B SaaS)
New
P
Prompt Therapy Solutions, IncHealthcare Technology
RemoteFull-TimeMiddle
Salary$90K - $120K; $90K – $120K • Offers Bonus
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Job Details
- Required Skills
- Business IntelligenceData AnalysisMicrosoft ExcelChange ManagementCustomer SuccessSaaSAccount Management
Requirements
- Highly motivated to work in an extremely fast-paced environment with flexibility to work outside normal hours.
- Strong technical skills and comfort operating various software platforms.
- High proficiency in MS Excel.
- Ability to learn and utilize business intelligence (BI) and advanced reporting tools.
- Deep working knowledge of outpatient therapy front-office workflows (eligibility, scheduling, intake, collections).
- Exceptional communication, interpersonal, negotiation, and influencing skills.
- Ability to travel up to 20% for client meetings or events.
- Demonstrated ability to work independently with minimal supervision.
- Growth-oriented mindset and ability to resolve complex customer concerns.
- Clinical background or licensed rehab therapist experience in outpatient physical therapy preferred.
Responsibilities
- Own enterprise onboarding and go-live experiences, coordinating timelines and readiness activities.
- Build and nurture relationships with senior leaders and C-suite executives at client organizations.
- Provide consultative guidance, best practices, and proactive value-added support to enterprise accounts.
- Monitor adoption trends and feedback to identify risks, gaps, and expansion opportunities.
- Lead client success reviews focused on performance metrics, strategic insights, and actionable recommendations.
- Facilitate cross-functional collaboration with sales, data, billing, and product teams.
- Support client-side change management and workflow configuration to drive standardization and scale.
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