Support Agent (SAP Basis)
New
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SecurityBridgeSAP Security
This position is fully remote within the European Union. Applicants must be based in the EU.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in SAP Basis, technical support, or application support in complex SAP environments.
- Required Skills
- SAPJiraServiceNowNetworkingTroubleshootingTechnical support
Requirements
- 3+ years of experience in SAP Basis, technical support, or application support in complex SAP environments.
- Strong knowledge of SAP Basis administration, including system operations, performance analysis, OS/DB basics, and networking.
- Experience supporting SAP integrations and system connectivity.
- Solid troubleshooting and root-cause analysis skills.
- Strong communication skills and a customer-focused mindset, with the ability to explain technical topics clearly to both technical and non-technical stakeholders.
- Experience working with ticketing systems such as Jira or ServiceNow.
- Ability to work independently in a remote, international team environment and take ownership of issues through resolution.
Responsibilities
- Provide advanced technical support for SecurityBridge products, including core platform components and TrustBroker, with a strong focus on SAP Basis–related topics.
- Investigate, troubleshoot, and resolve complex technical issues related to SAP Basis, system connectivity, authentication, certificates, and performance.
- Support installations, upgrades, and configuration of SecurityBridge components in customer SAP landscapes.
- Analyze incidents to identify root causes and implement sustainable solutions to minimize recurring issues and downtime.
- Collaborate closely with product development, implementation, and customer success teams to improve product stability, usability, and supportability.
- Contribute to technical documentation, best practices, and knowledge base content.
- Identify opportunities to improve support processes and workflows to increase efficiency and customer satisfaction.
- Participate in a rotating on-call support schedule, as required, to ensure service continuity for customers.
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