IT Support Analyst
New
D
DCGIT Support
Poznań, -, Poznań, Country code: PL, 24/7 support, requires flexibility across shifts.Full-TimeJunior
Salary5,900 - 6,400 PLN per month
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Job Details
- Languages
- English B2/C1, Polish C2
- Required Skills
- MS OfficeCustomer serviceTechnical support
Requirements
- Fluency in English (B2/C1) and Polish (C2).
- Previous experience in IT customer service.
- Proficiency in MS Office suite.
- Strong communication and customer-focused mindset.
- Ability to work 24/7 across flexible shifts.
- Must be available for a start date of September 7.
- Reliable high-speed internet and power for home office.
- Dedicated, quiet workspace.
Responsibilities
- Manage inbound customer service calls as 70% of daily workload.
- Perform back-office tasks including email correspondence, chat, and backlog management.
- Provide technical support during customer interactions.
- Document and report completed work for procedure and quality compliance.
- Participate in ongoing training and talent development programs.
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