Customer Support Specialist
New
C
COLIBRIX ONEFintech
Tbilisi, Tbilisi, Georgia. Warsaw, Masovian Voivodeship, Poland. Kraków, Lesser Poland Voivodeship, Poland. Belgrade, Vojvodina, Serbia. Astana, Astana, Kazakhstan. Almaty, Almaty Region, Kazakhstan, 24/7 rotation including day and night shiftsContractMiddle
Salary not disclosed
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Job Details
- Languages
- English, Russian
- Experience
- At least 1–2 years
- Required Skills
- JiraGrafanaAsanaCRM
Requirements
- At least 1–2 years of relevant experience in the fintech industry
- Excellent written and verbal communication skills in English and Russian
- Knowledge of the principles of operation, payment terminals and payment gateways
- Good understanding of the technical aspects of payment processing and standard data transmission protocols in this field
- Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana)
- Experience with any ticketing/CRM system
- Quick learning ability and adaptability to new information
- A proactive and problem-solving mindset with excellent organizational skills
- Ability to work in shifts, including both day and night, to ensure 24/7 customer support
Responsibilities
- Provide timely technical support to clients and partners regarding acquiring operations and payment systems
- Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries
- Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations
- Resolve simple technical issues independently and escalate more complex problems when necessary
- Advise clients on setting up and using software for payment operations
- Document client inquiries, including problem descriptions, actions taken, and outcomes
- Collaborate with other company departments to promptly address clients' technical issues
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