Operations Specialist
New
A
AccelerantSpecialty Insurance
This position is open to remote candidates across the U.S. and Canada., Most cross-team collaboration happens in the mornings of the Eastern Time Zone.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5 years of relevant experience
- Required Skills
- SQLMicrosoft Power BISnowflakeJiraOperations ManagementMicrosoft ExcelServiceNowProcess improvement
Requirements
- Bachelor's degree (or equivalent).
- 5 years of relevant experience within the insurance industry.
- Strong understanding of data accuracy, process governance, and operational SLAs.
- Proven ability to work cross-functionally with technical and non-technical teams.
- Proficiency with Power BI, SQL (Snowflake), and Excel.
- Proficiency with workflow tools such as Jira or ServiceNow.
- Exceptional attention to detail and ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills.
- Experience with bordereaux processing or insurance data workflows (preferred).
- Familiarity with contract lifecycle management or onboarding systems (preferred).
- Experience with automation tools such as Power Automate or Zapier (preferred).
Responsibilities
- Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages to ensure data completeness, timeliness, and accuracy.
- Collaborate with cross-functional teams (Data, Underwriting, Compliance, Finance) to maintain integrity across systems and processes.
- Support the centralization of master/reference data, ensuring consistent and auditable records across all operational systems.
- Monitor and report KPIs such as submission cycle time, processing duration, and SLA adherence.
- Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience.
- Partner with internal teams to define and document standard operating procedures (SOPs).
- Leverage tools like Snowflake, Power BI, and Excel to create reports and insights that inform business decisions.
- Assist in onboarding new members and contracts, ensuring all documentation, systems, and workflows are aligned before activation.
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