Channel Operations Specialist
New
T
TrueMLFinancial Software
Remote in USAFull-TimeMiddle
Salary31 - 41 USD per hour
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Job Details
- Experience
- 1–3 years
- Required Skills
- PythonSQLData Analysis
Requirements
- 1–3 years of experience in operations, client support, campaign management, or related coordination.
- Familiarity with email deliverability concepts like bounce rates, complaints, and domain/IP reputation.
- Exposure to SMS compliance and setup requirements such as 10DLC and Short Code registration.
- Proficiency or ability to quickly learn ESPs and CPaaS platforms like Twilio.
- Comfortable using SQL and Python for basic data exploration and automation.
- Strong attention to detail with the ability to manage multiple concurrent requests.
- Effective written and verbal communication skills for client and stakeholder interaction.
- Experience working with performance dashboards and reporting to spot trends.
Responsibilities
- Serve as a day-to-day operational point of contact for clients and internal stakeholders.
- Assist with account setup, implementation, and onboarding execution for new clients.
- Monitor daily performance and deliverability indicators for Email and SMS channels, escalating anomalies as needed.
- Prepare recurring reporting packages and review analytics to identify performance shifts or operational risks.
- Maintain SOPs, runbooks, and onboarding documentation while managing routine ticket triage.
- Provide backup coverage for routine operational tasks to ensure team continuity.
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