- Serve as a day-to-day operational point of contact for clients and internal stakeholders.
- Assist with account setup, implementation, and onboarding execution for new clients.
- Monitor daily performance and deliverability indicators for Email and SMS channels, escalating anomalies as needed.
- Prepare recurring reporting packages and review analytics to identify performance shifts or operational risks.
- Maintain SOPs, runbooks, and onboarding documentation while managing routine ticket triage.
- Provide backup coverage for routine operational tasks to ensure team continuity.
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