- Execute strategic account plans to maximize Gross and Net Revenue Retention and prevent logo churn.
- Align clients on pilot success criteria and build business cases to convert pilots into long-term agreements.
- Conduct Monthly and Quarterly Business Reviews to demonstrate ROI and uncover unmet client needs.
- Establish multithreaded relationships with executive, technical, operational, and procurement stakeholders.
- Collaborate cross-functionally with Product, Engineering, Sales, Operations, Legal, and Compliance teams.
- Monitor portfolio health metrics, manage renewal risks, and maintain accurate revenue forecasting in Salesforce.
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