Strategic Project Manager
New
S
SupportYourAppB2B Software
Machelen, Flanders, Belgium. Diegem, Flanders, Belgium, GMT+2ContractSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Dutch, French, English
- Experience
- Minimum 5 years
- Required Skills
- Project ManagementSalesforceMS OfficeStakeholder managementChange ManagementCustomer SuccessConfluenceSaaS
Requirements
- Excellent Dutch, French and English communication skills.
- Minimum 5 years in Enterprise Software Implementations, Professional Services, Customer Success, Project Management, or Management Consulting.
- Master’s degree or equivalent professional experience.
- Proven ability to manage customer-facing software implementation and delivery projects.
- Strong stakeholder management experience including C-level/executive interaction.
- Experience leading complex deployments with multiple dependencies, integrations, and workstreams.
- Familiarity with Healthcare IT, SaaS, ERP, or digital transformation environments.
- Proficiency with Salesforce, MS Office, and Confluence.
- Attention to detail and analytical mindset with ability to interpret data and propose process improvements.
- Stable personal computer (8Gb+ RAM) and internet connection (50 Mbps download/40 Mbps upload).
Responsibilities
- Lead end-to-end implementation programs for key B2B customer accounts, from kickoff through go-live and stabilization.
- Develop implementation plans, success milestones, governance structures, and deployment roadmaps aligned to customer objectives.
- Act as the customer’s trusted advisor, building strong relationships with executives, operational leaders, and project stakeholders.
- Translate customer goals into actionable, phased plans and guide them through organizational and process change.
- Define measurable success criteria and adoption targets together with Account Management and Customer Success.
- Coordinate training, enablement, and change management activities to accelerate time-to-value and user adoption.
- Organize and facilitate steering committees and executive governance meetings with clear status, risks, and decision requests.
- Identify risks and dependencies early; own mitigation plans, issue resolution, and escalation across customer, product, engineering, and third parties.
- Partner with Product, Engineering, Customer Care, and Sales to align customer requirements, roadmaps, and solution design.
- Produce professional KPI-based reporting and documentation; continuously improve implementation methodologies and best practices.
View Full Description & ApplyYou'll be redirected to the employer's site
