Customer Support Consultant
New
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SupportYourAppCustomer Support
Opportunity to work fully remotely within the EU, 9 AM–5 PM CETContractEntry
Salary not disclosed
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Job Details
- Languages
- Fluent English (at least C1 for both spoken and written)
- Experience
- At least 6 months experience in customer support is a must
- Required Skills
- Analytical SkillsCRMCustomer support
Requirements
- Excellent English communication skills (at least C1 for both spoken and written)
- At least 6 months experience in customer support is a must
- Tech-savvy, able to test and troubleshoot basic technical issues
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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