Customer Support Consultant
New
S
SupportYourAppHospitality
Tunis, Tunis Governorate, Tunisia. Rabat, Rabat-Salé-Kénitra, Morocco. Algiers Province, Algeria. Oujda, Oriental, Morocco. Paris, Île-de-France, France. Warsaw, Masovian Voivodeship, PolandContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1), French (C1)
- Experience
- At least 6 months of experience in a customer support role
- Required Skills
- Analytical SkillsCustomer support
Requirements
- Excellent English and French skills (C1 for both spoken and written).
- At least 6 months of experience in a customer support role.
- Experience in the travel industry or hospitality.
- Strong analytical thinking and research skills.
- Familiarity with reservation and guest management systems (e.g., Hostaway, Duve, Turno, AppSheet).
- Positive, proactive, and responsible attitude.
- Personal computer with at least 8GB of RAM.
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails.
- Manage day-to-day guest communication to ensure a smooth experience.
- Monitor and respond to messages during critical booking periods like arrivals and departures.
- Coordinate with cleaning and maintenance teams to resolve operational issues.
- Handle guest concerns from start to full resolution.
- Manage reservations, tasks, and guest information using tools like Hostaway, Duve, Turno, and AppSheet.
- Process booking modifications including extensions, date changes, and special requests.
- Evaluate and manage refund requests according to company policies.
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