Customer Support Consultant
S
SupportYourAppCustomer Support
Morocco, CETContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- French (C1), English (C1)
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Excellent English and French communication skills (C1 for both spoken and written)
- Proven previous experience in Customer Support, with experience handling chats, emails and calls
- Availability to work night shifts in a part-time position, with 6-hour shifts
- Strong written and verbal communication skills
- Customer-focused mindset with a proactive and solution-oriented approach
- Ability to troubleshoot basic technical issues and guide customers through solutions
- Good attention to detail and ability to manage multiple customer requests
- Ability to work independently and adapt to a fast-paced support environment
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Provide customer support through chat, email and phone channels, assisting customers with their questions and requests
- Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions
- Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems
- Support customers with refund requests and guide them through the necessary steps
- Document customer interactions accurately and follow established support processes
- Escalate more complex issues when needed to ensure proper resolution
View Full Description & ApplyYou'll be redirected to the employer's site
